Facebook Users not as Satisfied as Google+ Users

In a customer satisfaction survey, Facebook scored dead last in a ranking of top social media services.

Cnet: According to the latest American Customer Satisfaction Index, Google+ tops the chart when it comes to customer satisfaction with social media services, scoring a 78 out of 100. By contrast, Facebook scored lowest in customer satisfaction with a score of 61. The report said that users prefer Google+ because it doesn't have regular ads, offers better privacy protections and works better on mobile devices. However, Facebook's user base is much, much larger than Google+'s.

Wikipedia actually tied Google+ for first place on the customer satisfaction index, followed by YouTube (73), Pinterest (73), all others (64), Twitter (64) and LinkedIn (63).

Tags: Facebook, social media, Customer satisfaction, google+

0 Comments (click to add your comment)
Comment and Contribute


(Maximum characters: 1200). You have characters left.



IT Management Daily
Don't miss an article. Subscribe to our newsletter below.

By submitting your information, you agree that datamation.com may send you Datamation offers via email, phone and text message, as well as email offers about other products and services that Datamation believes may be of interest to you. Datamation will process your information in accordance with the Quinstreet Privacy Policy.