It was a tight race to the finish, but SAS Institute’s IT Service Level
Management product squeaked ahead of its closest competitor to capture
the first place finish in Datamation’s 2005 Product of the Year category
for Network and Systems Management Software.
Giving the winner a run for its money was SystemAnalyzer from eIQnetworks
Inc., with a close second-place finish. Coradiant, Inc. claimed the
third-place slot with its TrueSight Real Transaction Monitor.
Other finalists were AutoProf’s Policy Maker; Network Instruments, LLC’s
Observer, and Ecora Software Corp. with its Ecora Patch Manager 3.2.
The most recent component of the company’s SAS IT Management Solutions,
SAS IT Service Level Management, provides users with a hierarchical
framework for measuring and monitoring the performance of IT services.
According to SAS, the product helps companies differentiate in-house
services from those of commercial vendors. It also provides a yardstick
to measure and improve the quality of IT service delivery.
Stephen Elliot, a research director at IDC, an industry analyst firm
based in Framingham, Mass., says interest in service level management is
increasing as IT operations become more business-centric and operate as a
service provider rather than a cost center. ”Most companies are striving
towards this concept,” he says.
”There also is a big push within IT operations groups to drive the
integration between infrastructure management tools to improve cost
efficiency and enable more automation,” he adds.
Recognition of SAS IT Service Level Management by Datamation readers may
go hand-in-hand with what some industry watchers see as a growing
interest in the IT Infrastructure Library (ITIL), used worldwide as a
blueprint for best practices for IT service level management.
According to SAS, IT Service Level Management is designed to help
businesses ensure alignment of the IT organization with overall business
objectives. The product integrates with ITIL best practices and allows
implementation of methodologies for: creating service level catalogs;
documenting line-of-business and corporate IT service contracts and
agreements; delivering statistically rich service level objective
measurement and reporting; developing a standardized auditable,
service-level management data warehouse; and performing advanced fault
Network security issues are always on the forefront when it comes to
network and management systems. It’s no surprise then that SystemAnalyzer
from eIQnetworks received great support from Datamation readers.
According to the company, SystemAnalyzer is a browser-based, centralized
event management solution designed to improve security, performance and
reduce the downtime of distributed servers and workstations. The product
collects, normalizes, aggregates and correlates security, systems, and
application log data from enterprise-wide, distributed Windows, Unix and
”A lot of network managers are looking for early warning systems for
security threats,” says IDC’s Elliot.
With an increase in regulatory compliance requirements, such as the
Sarbanes-Oxley Act, Health Insurance Portability and Accountability Act
(HIPAA) and Gramm-Leach Bliley Act (GLBA), to name several, there’s more
pressure to manage network security. Many recent regulatory requirements
are forcing businesses to look beyond protecting the perimeter of the
network to, instead, monitor data that originates within the company.
”Historically, monitoring tools did a poor job, but there’s a growing
expectation among businesses that they get more visibility of network
threats,” says Elliot.
According to eIQnetworks, SystemAnalyzer can help companies meet
regulatory requirements by delivering required reports. Other product
benefits include: cross-platform system event management; centralized
performance monitoring; management for mission critical applications;
risk management; and advanced security violation and warning.