Saturday, May 28, 2022

AT&T vs Verizon Enterprise Mobile Comparison

AT&T and Verizon are top competitors for enterprise mobile services and infrastructure in the race for globally available 5G.

Although they offer several overlapping products and services to their enterprise customers, their portfolios and visions for enterprise solutions differentiate them in the market.

Compare AT&T and Verizon here to determine which enterprise mobile provider best fits your company’s needs:

Comparison of AT&T vs Verizon

Also read: The Software-Defined Networking (SDN) Market

Portfolio

AT&T

Beyond a portfolio of solutions for small, medium, and enterprise-sized companies, AT&T offers specific mobile solutions for the public sector, public safety groups, and global businesses.

These are the main categories of products, services, and support they offer their mobile business customers:

Products

Services

  • Mobility services (mobility-as-a-service)
  • Networking services and support
  • Business messaging
  • Communication and workforce management
  • Mobile connectivity
  • Mobile security

Support

  • Business device management
  • Device/installment support
  • International support and services

AT&T’s portfolio helps enterprises to manage their mobile solutions with a macro-lens, and it is one of the best mobile portfolios for teams that need wide-ranging international device and services management. Their international mobile solutions include AT&T International Day Pass for Business, AT&T IDP for Business – Multiline, AT&T Passport, and AT&T Business International Calling.

Verizon

Verizon offers mobile solutions for small, medium, and enterprise-sized businesses as well as the public sector.

These are the main categories of products, services, and support they offer their mobile business customers:

Products

  • 5G internet and devices
  • Internet of Things
  • Mobile hotspots
  • BusinessTV

Services

Support

Verizon does not offer as many mobile solutions as AT&T, especially in areas like edge computing and international support. However, it offers more support for the customers and users themselves, including support for bring your own device (BYOD) programs, contact centers and customer experience (CX), and hotspots. Their tech support and guidance through deployment make them a strong mobile contender for teams that need ongoing support with device and user management.

AT&T vs Verizon: Portfolio

Breadth Depth Customer Experience Specialization Overall
AT&T X X X X
Verizon X

Partners

AT&T

AT&T uses four primary partner programs to support the needs of its customers: the AT&T Alliance Channel for co-selling and support; ACC Business; AT&T Partner Exchange; and AT&T Wholesale. Their partnerships have a global presence that can help more globally distributed companies.

The company’s most specialized partner relationships are in security, including with MobileIron, IBM, VMware, and Lookout.

Brands of phones: Apple, Samsung, Motorola, Google, LG, Alcatel, Kyocera, Sonim

Other named partners: Presto Tech Solutions, Telarus, Nordicom Technologies, Intelisys, CC3 Solutions, Spearhead, Simplify, Triple Play Communications, Five Star Technology, Advanced Communications, Saturn Wireless, AppSmart, TBI, Sandler Partners, CMI, Openview Communications, Credico, Evergreen Telecom Services, Spohn Consulting, Vomoda Group

Verizon

Verizon works with four different partner models to meet the needs of business customers: Agent; Sell With; Reseller; and Strategic. The majority of Verizon’s partners are in the United States.

Verizon’s portfolio includes native integrations and support for unified communications with Webex by Cisco, Microsoft, Ring Central, Pinnaca, LibreStream, Synnex, Google, GoCanvas, and Localworks. The company also partners with ICSA Labs for product testing and IT health management.

Brands of phones: Apple, Samsung, Motorola, Google, Kyocera, Nokia, Sonim, TCL, KAZUNA, Orbic

Other named partners: Advantage, Allyance, AppSmart, ARG, The Avail Group, AVANT Communications, BCM One, ConectUS Wireless, eXemplify, Get Wireless, Ingram Micro, Intelisys, Interactive Telecom Solutions, It’s All Data, PlanetOne Communications, SOVA, Spearhead, Telarus, Tessco, Unified Connection

AT&T vs Verizon: Partners

Breadth Depth Specialization Global Reach Overall
AT&T X X
Verizon X X X

Learn about how Verizon and Google are working together: Verizon and Google Cloud Partnering on 5G Mobile Edge Computing

Use cases

AT&T

AT&T primarily works with customers that need international implementation support. Some of their most common use cases include infrastructure and rollout support for 5G, remote work and schooling technology, sustainable 5G and smart climate solution development, connectivity for improved public safety and communication, cloud-based telecommunications, and cyber threat monitoring.

Featured customers: Amtrak, ReMedi, Acumera, Lincoln Tech, GCP, Wintrust, Formula One

Industry verticals: Energy and utilities, financial services, health care, hospitality, manufacturing, professional services, public sector, retail, sports and entertainment, transportation, wholesale

Verizon

Some of the main use cases that Verizon supports include 5G usage and optimization, digital transformation with edge computing, business continuity management, virtual working infrastructure development, and mobile security setup. Compared to many other enterprise mobile solutions providers, Verizon offers particularly granular support to government and education clients.

Featured customers: Penske, city of Fort Wayne, University of Illinois, Fox Sports, Big River Taproom, Mobile Health Services, Tampa Police Department

Industry verticals: Health care, education, federal government, automotive, manufacturing, public safety, retail, government, financial services, media and entertainment, energy and utilities

AT&T vs Verizon: Use cases

Breadth Depth Specialization Overall
AT&T X X X
Verizon X

Learn about enterprise use cases for 5G: How Enterprise 5G is Used by Audi, Lifeway Singapore, State Grid, Haier, Worcester Bosch, and Fraunhofer IPT: Case Studies

Ratings

Gartner Peer Insights G2 Glassdoor Overall
AT&T 4.4/5 3.9/5 3.7/5
Verizon 4.3/5 4.2/5 3.9/5 X

Recognition

AT&T

AT&T has won numerous awards for its enterprise mobile and network solutions. It has also won awards for cultivating a diverse and sustainable working environment for its employees. Some of its most recent and significant awards include:

  • Named a leader in the IDC “Marketscape” 2021 for UCaaS providers
  • Barron’s “100 Most Sustainable U.S. Companies” in 2019
  • Recognized on the “Bloomberg Gender-Equality Index” every year since 2018
  • Named a leader in the 2021 Gartner “Magic Quadrant” for network services, global

Verizon

Verizon has also been recognized for its enterprise mobile performance, receiving especially high marks and praise for network quality. Some of its most recent and significant awards include:

  • Named a leader in the IDC “Marketscape” 2021 for UCaaS providers
  • Named a leader in the 2021 Gartner “Magic Quadrant” for network services, global
  • Ranked No. 1 for network quality in the J.D. Power Awards for 2021
  • Frost & Sullivan 2021 Company of the Year

AT&T vs Verizon: Recognition

Volume Variety Significance Overall
AT&T X X X
Verizon X

Overall

AT&T vs Verizon is a tough call to make because both offer a wide variety of highly-rated mobile solutions, and both engage with customers and partners across a spectrum of industries. 

What gives AT&T the slightest advantage over Verizon is its internationally driven portfolio of solutions and its global partner network. Verizon certainly works with customers and partners outside of the U.S. But the majority of their partners are based in North America, and they offer few specific solutions for international workers or international travel. AT&T’s global approach is necessary for a growing number of companies that are expanding their workforces and customer bases into new continents and countries.

However, Verizon surpasses AT&T in the area of catered customer service and experiences, especially when it comes to the needs of small-to-medium-sized businesses. Their responsive customer support, user and device access management plans, and detailed documentation earn them favorable customer reviews and make it possible for companies and employees of all different backgrounds to manage complex mobile networks.

AT&T vs Verizon: Overall

Portfolio Partners Use cases Ratings Recognition Overall
AT&T X X X X
Verizon X X

Read next: Top 10 Enterprise Networking Companies

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