Download the authoritative guide: Cloud Computing 2018: Using the Cloud to Transform Your BusinessPeople sometimes ask if configuration management and change management are the same functional set of tasks.
Both in principle and practice, they are two very different subject areas but they are dependent on one another. To understand Configuration Management (CM) better, let's review it through its four primary objectives and benefits.
From a broad perspective, CM has four objectives as outlined in ITIL (the IT Infrastructure Library):
First, CM needs to track all configuration items (CIs) at an appropriate level of detail in the organization. Teams need to know this information in order to make appropriate decisions. Thus, the CM function is tasked with tracking new, changed, and the processing of obsolete builds -- all of which are stored in the Configuration Management Database (CMDB) and the Definitive Software Library (DSL).
Third, data provided by CM is critical to effective and efficient Incident, Problem, Change and Release Management.
Configuration management must be able to supply the accurate current states to people solving incidents, problems and planning changes. Likewise, as teams make changes to production, they must ensure that those changes are communicated to the configuration management team so they can update the CMDB and DSL.
If that tight connection is broken, then the configuration management team will not be able to accurately report what is in production and both time and money will be wasted as the other areas try to establish what is actually in production to relative to the last known good build they are working with.
Fourth, CM must routinely verify production configurations against stored configurations and work to correct discrepancies. This is one of the toughest parts of the configuration management job and where tight integration with change management is necessary. Making sure that the current production builds match the last known good build is both the Achilles' heel of the process chain and where a detective control can make a world of difference.
By detecting changes to production builds and accurately reporting variances between the last known good state and the current state, the CM team can work with other teams to determine what corrective action is required.
These objectives are important because of what they enable for the organization. The following benefits can be accrued by having effective CM:
For example, they may investigate all Windows XP SP2 builds and find that release 3.0 of a vendor's software causes stability problems, whereas version 2.9 did not. If the configuration records are in error, they may miss causal relationships that would allow them to identify underlying problems and thus miss the opportunity to develop solutions.
Configuration management offers many positive benefits to organizations. The challenge for the team is to keep timely and accurate records that are accessible to the functional areas that need them. This requires not only sound processes, people and technology, but also the unwavering support of management.