Siebel to integrate Business Objects BI tools
Siebel Systems plans to integrate Business Objects’ business intelligence (BI) software and offer it as a component of Siebel Marketing, a marketing automation solution.
Siebel Marketing and Siebel eMarketing guide and assist marketing professionals in developing, implementing, managing, and refining their strategies across products, geographies, demographics, and distribution channels. Because Siebel Marketing is integrated with Siebel eBusiness Applications, all marketing information is automatically available to an organization’s sales and service professionals, call center agents, and channel partners.
Clarify eFrontOffice 9.0 enables CRM for e-business
Clarify has introduced Clarify eFrontOffice 9.0, an integrated customer relationship management (CRM) and e-business suite that empowers customers to interact with companies on their own terms via the medium of their choice.
Clarify eFrontOffice 9.0 includes Clarify’s existing integrated front office applications for sales, marketing, and service, plus a new family of applications that extends beyond the traditional enterprise and gives customers a convenient, personalized way to interact with companies. The new product family includes: Clarify Customer Portal; Clarify eOrder; Clarify eConfigurator; Clarify eMerchandising; and Clarify eResponse Manager.
Clarify’s e-mail response management and Wweb-based self-service capabilities are available immediately, with the new e-business applications available in the second quarter of 2000.
IBM expands e-business options for S/390 servers
IBM expanded e-commerce capabilities for its enterprise server platform, S/390, to help customers quickly deploy enterprise integration and customer relationship management (CRM) applications.
Combined with hardware enhancements, the latest release of IBM S/390’s flagship operating system, OS/390 Version 2 Release 9, offers customers greater scalability, as well as the capability to manage and integrate multiple, diverse workloads in a highly secure environment. These attributes continue to attract leading independent software vendors (ISVs) and developers to the S/390 platform.
Siebel and Trilogy to port e-business tools to S/390
Siebel Systems says it plans to deliver an integrated family of e-business application software enabling multi-channel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. Siebel plans to make its e-business applications available on the S/390 platform later this year due to the increasing demand of its very large current customer and prospect base. These customers, whose Siebel implementations are some of the largest e-business implementations in the world, say that hosting Siebel on the S/390 will offer them the scalability, security, and availability they need.
Trilogy Software plans to port its enterprise e-business solution, Trilogy Multi-channel Commerce 2.0, to OS/390 to offer customers maximum scalability and availability. The Trilogy Multi-channel Commerce 2.0 solution scales to support the hundreds of thousands of users and multiple product lines and selling channels of the top 2000 companies worldwide.
Carabunga.com launches “The Dealer’s 1-to-1 Marketing Portal”
Carabunga.com says it intends to create “The Dealer’s 1-to-1 Marketing Portal”, a Web site that provides automobile dealers with an intuitive way to create customized or prepackaged promotional letters, coupon mailers, postcards, e-mails, and telephone follow-up campaigns using the Internet.
Available during the second quarter 2000, the new specialized dealer portal at www.carabunga.com will allow dealers to quickly and easily craft nimble and targeted promotions and incentives to increase consumer visits to a specified dealership for service, sales, and/or after-market product purchases. Dealers will also be able to respond to rapidly changing buyer circumstances, such as seasonal demand, emerging new preferences, or even an announcement of a large-scale rebate by a major manufacturer.
E.piphany and i2 to power personalized customer interactions
E.piphany and i2 Technologies have agreed to provide a solution that will empower their joint customers to achieve and maintain a higher level of customer loyalty through personalized interactions based on real-time data analytics and order promising and fulfillment.
i2 and E.piphany customers will benefit from optimized marketing campaigns and personalization provided through an enhanced ability to identify and differentiate their customers, the two companies said. In addition, the joint solution will allow the design and execution of personalized, cross-channel marketing campaigns targeted to those customers.
i2 and E.piphany have entered into a joint marketing agreement and will initiate joint sales and marketing programs effective immediately.
Oracle to integrate call center, Web, and e-mail interactions
Oracle says new modules in the upcoming release of Oracle Applications Suite Release 11i will synchronize all customer interactions, both front- and back-office, across a company. Those modules include Oracle eMail Center, Oracle Collections, and Oracle Scripting..
With these modules, Oracle’s interaction center capabilities will support inbound, outbound, blended, multimedia, and multi-channel call center operations. Key features include an interaction history, a universal work queue, and interaction center intelligence. As part of the Oracle e-business suite, the interaction center capabilities are tightly integrated with all other customer-related functions, including marketing, sales, service, payment and order history, financial information, and inventory.
Oracle eMail Center, Oracle Collections Center, Oracle Scripting and other new enhancements are scheduled to be available with Oracle Applications Release 11i in the second calendar quarter of 2000.
Quintus to acquire Mustang.com
Quintus has entered into an agreement to acquire Mustang.com in a stock merger valued at approximately $290 million, based on the closing price of Quintus’ common stock on February 25, 2000.
Under the terms of the agreement, Quintus will exchange .793 shares of Quintus common stock for each outstanding share of Mustang.com common stock. This exchange ratio represents a premium of 48% over the Nasdaq closing price of Mustang.com’s common stock on February 25, 2000.
The board of directors of both Quintus and Mustang.com has approved the acquisition. Completion of the acquisition is subject to customary closing conditions, including regulatory approval and approval of Mustang.com’s shareholders. The acquisition is expected to be completed in the second calendar quarter of 2000.
Brio adopts XML and WML to expand into the virtual enterprise
Brio Technology said it is adopting Wireless Markup Language (WML) and strengthening its use of Extensible Markup Language (XML) as the underlying language for its entire suite of products.
Brio will initially incorporate these technologies in Brio.Report, the company’s enterprise reporting solution, delivering XML and WML output capabilities that extend the power of enterprise reports beyond web-based environments to the new generation of smart cell phones and handheld client devices.
HostLogic to host Matchcode’s global marketing business software
HostLogic has signed a contract to lease and manage high-end business management software over the Internet to Matchcode, an international strategic marketing company.
HostLogic will serve Matchcode’s offices in Argentina, Brazil, Mexico, the United States, and across Europe with enterprise resource planning (ERP) software solutions.
Matchcode was created to provide outsourced marketing services for SAP, its partners, and other firms within the high-tech sector. The company has dual headquarters in Philadelphia and in Miami, and offices throughout the Americas and Europe.