It was a tight race to the finish, but SAS Institute’s IT Service Level Management product squeaked ahead of its closest competitor to capture the first place finish in Datamation’s 2005 Product of the Year category for Network and Systems Management Software. Giving the winner a run for its money was SystemAnalyzer from eIQnetworks Inc., […]
It was a tight race to the finish, but SAS Institute’s IT Service Level
Management product squeaked ahead of its closest competitor to capture
the first place finish in Datamation’s 2005 Product of the Year category
for Network and Systems Management Software.
Giving the winner a run for its money was SystemAnalyzer from eIQnetworks
Inc., with a close second-place finish. Coradiant, Inc. claimed the
third-place slot with its TrueSight Real Transaction Monitor.
Other finalists were AutoProf’s Policy Maker; Network Instruments, LLC’s
Observer, and Ecora Software Corp. with its Ecora Patch Manager 3.2.
The most recent component of the company’s SAS IT Management Solutions,
SAS IT Service Level Management, provides users with a hierarchical
framework for measuring and monitoring the performance of IT services.
According to SAS, the product helps companies differentiate in-house
services from those of commercial vendors. It also provides a yardstick
to measure and improve the quality of IT service delivery.
Stephen Elliot, a research director at IDC, an industry analyst firm
based in Framingham, Mass., says interest in service level management is
increasing as IT operations become more business-centric and operate as a
service provider rather than a cost center. ”Most companies are striving
towards this concept,” he says.
”There also is a big push within IT operations groups to drive the
integration between infrastructure management tools to improve cost
efficiency and enable more automation,” he adds.
Recognition of SAS IT Service Level Management by Datamation readers may
go hand-in-hand with what some industry watchers see as a growing
interest in the IT Infrastructure Library (ITIL), used worldwide as a
blueprint for best practices for IT service level management.
According to SAS, IT Service Level Management is designed to help
businesses ensure alignment of the IT organization with overall business
objectives. The product integrates with ITIL best practices and allows
implementation of methodologies for: creating service level catalogs;
documenting line-of-business and corporate IT service contracts and
agreements; delivering statistically rich service level objective
measurement and reporting; developing a standardized auditable,
service-level management data warehouse; and performing advanced fault
management.
Network security issues are always on the forefront when it comes to
network and management systems. It’s no surprise then that SystemAnalyzer
from eIQnetworks received great support from Datamation readers.
According to the company, SystemAnalyzer is a browser-based, centralized
event management solution designed to improve security, performance and
reduce the downtime of distributed servers and workstations. The product
collects, normalizes, aggregates and correlates security, systems, and
application log data from enterprise-wide, distributed Windows, Unix and
Linux hosts.
”A lot of network managers are looking for early warning systems for
security threats,” says IDC’s Elliot.
With an increase in regulatory compliance requirements, such as the
Sarbanes-Oxley Act, Health Insurance Portability and Accountability Act
(HIPAA) and Gramm-Leach Bliley Act (GLBA), to name several, there’s more
pressure to manage network security. Many recent regulatory requirements
are forcing businesses to look beyond protecting the perimeter of the
network to, instead, monitor data that originates within the company.
”Historically, monitoring tools did a poor job, but there’s a growing
expectation among businesses that they get more visibility of network
threats,” says Elliot.
According to eIQnetworks, SystemAnalyzer can help companies meet
regulatory requirements by delivering required reports. Other product
benefits include: cross-platform system event management; centralized
performance monitoring; management for mission critical applications;
risk management; and advanced security violation and warning.
Ethics and Artificial Intelligence: Driving Greater Equality
FEATURE | By James Maguire,
December 16, 2020
AI vs. Machine Learning vs. Deep Learning
FEATURE | By Cynthia Harvey,
December 11, 2020
Huawei’s AI Update: Things Are Moving Faster Than We Think
FEATURE | By Rob Enderle,
December 04, 2020
Keeping Machine Learning Algorithms Honest in the ‘Ethics-First’ Era
ARTIFICIAL INTELLIGENCE | By Guest Author,
November 18, 2020
Key Trends in Chatbots and RPA
FEATURE | By Guest Author,
November 10, 2020
FEATURE | By Samuel Greengard,
November 05, 2020
ARTIFICIAL INTELLIGENCE | By Guest Author,
November 02, 2020
How Intel’s Work With Autonomous Cars Could Redefine General Purpose AI
ARTIFICIAL INTELLIGENCE | By Rob Enderle,
October 29, 2020
Dell Technologies World: Weaving Together Human And Machine Interaction For AI And Robotics
ARTIFICIAL INTELLIGENCE | By Rob Enderle,
October 23, 2020
The Super Moderator, or How IBM Project Debater Could Save Social Media
FEATURE | By Rob Enderle,
October 16, 2020
FEATURE | By Cynthia Harvey,
October 07, 2020
ARTIFICIAL INTELLIGENCE | By Guest Author,
October 05, 2020
CIOs Discuss the Promise of AI and Data Science
FEATURE | By Guest Author,
September 25, 2020
Microsoft Is Building An AI Product That Could Predict The Future
FEATURE | By Rob Enderle,
September 25, 2020
Top 10 Machine Learning Companies 2021
FEATURE | By Cynthia Harvey,
September 22, 2020
NVIDIA and ARM: Massively Changing The AI Landscape
ARTIFICIAL INTELLIGENCE | By Rob Enderle,
September 18, 2020
Continuous Intelligence: Expert Discussion [Video and Podcast]
ARTIFICIAL INTELLIGENCE | By James Maguire,
September 14, 2020
Artificial Intelligence: Governance and Ethics [Video]
ARTIFICIAL INTELLIGENCE | By James Maguire,
September 13, 2020
IBM Watson At The US Open: Showcasing The Power Of A Mature Enterprise-Class AI
FEATURE | By Rob Enderle,
September 11, 2020
Artificial Intelligence: Perception vs. Reality
FEATURE | By James Maguire,
September 09, 2020
Datamation is the leading industry resource for B2B data professionals and technology buyers. Datamation's focus is on providing insight into the latest trends and innovation in AI, data security, big data, and more, along with in-depth product recommendations and comparisons. More than 1.7M users gain insight and guidance from Datamation every year.
Property of TechnologyAdvice. © 2025 TechnologyAdvice. All Rights Reserved
Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.
