Wednesday, June 23, 2021

Blackberry Email Snafu Fixed, RIM Says


OTTAWA (Reuters) – Research In Motion said on Thursday that it has isolated and resolved the issue that delayed email service for some North American BlackBerry customers this morning.

RIM said in a statement that some clients may continue to experience delays as email queues are processed. The issue had not affected phone service, browsing and “PIN-to-PIN messaging”.

The company, which reports third-quarter financial results after markets close on Thursday, said it is continuing to investigate the cause of the problem.

Independent technology analyst Carmi Levy said it appears the outage affected individual consumers and small businesses rather than major corporate or enterprise customers that pay more for a different type of service.

“The timing couldn’t be worse. In the run-up to the holiday season you never want to receive this kind of black eye,” Levy said in an interview.

“The smartphone market has never been more competitive. No company can afford to have this kind of large-scale outage, because certainly that plays in customers’ minds when they make their platform choices.”

After RIM had major outages in February 2008 and April 2007, customers raised concerns over service stability. The company said it would investigate and improve reliability to avoid future crashes, but did not disclose details, Levy said.

“They’ve divulged relatively little information, relatively late in the game, and for most customers that has not been enough,” Levy said.

Copyright 2009 Reuters. Click for restrictions.

Similar articles

Latest Articles

3 AI Implementations That...

I was on a joint educational call for the World Talent Economic Economic forum on mobile computing this week. We drifted to topics that...

Survey of Site Reliability...

NEW YORK — Site reliability engineers (SREs) are warning of a looming scalability ceiling and saying the adoption of AIOps isn’t happening at a...

Druva Integrates sfApex to...

SUNNYVALE, Calif. — A maker of software for cloud data protection and management is helping companies safeguard essential customer data that their sales and...

Best Data Science Tools...

Data science has transformed our world. The ability to extract insights from enormous sets of structured and unstructured data has revolutionized numerous fields —...