George Spafford
Why IT Should Understand ‘Costing’ Terms
When IT is expressing the value or costs associated with its services, care must be taken to ensure proper...
Plugging into the Nerve Center of ITSM
The Configuration Management Database (CMDB) concept of ITIL seems to
generate the most questions from readers and may stem...
When More is Less
It's curious how we incessantly need more. We always seem to need more processors, more storage, more memory, more...
When You Need Emergency Portable Lighting
In my first job out of college I worked in a small company where the IT department was essentially...
How Users Can Play an Active Role in Security
During World War II, the United States was worried about German spies
obtaining details about shipping routes and schedules...
Keeping Road Warriors’ Data Safe
A notebook is the crucial companion of every business traveler. What
would we do without them? Or more specifically......
The Importance of Audit Logs
When I visit organizations, I'm often asked what should be logged, how long the data should be retained, and...
Segregate Duties to Lessen Security Risks
The basic intent of segregation of duties (SOD) controls are that no one
person should have excessive control over...
Effectively Using Problem Review Boards
We all know that no matter what (or how) things are built in the IT world,
bugs will...
Regulatory Compliance and Security
There have been a number of reports stating concerns that IT's focus on regulatory compliance may harm its security...
