George Spafford
How Energy Costs Can Affect IT
Our digital world floats on a sea of energy. Data centers and workstations are powered by electricity and countless...
The Impact of Global Warming On IT
Most people who acknowledge the reality of global warming tend to focus on its environmental and meteorological effects. But...
Using RACI Charts to Improve Processes
With all the pressures on IT to deliver effective, efficient and economical services that also are compliant, process design...
Do Your Business Continuity Plans Cover Home Workers?
Organizations concerned with surviving a disaster have undertaken Business Continuity Planning (BCP). Studies have shown that without adequate planning,...
Selling Senior Management on Upgrades
Many IT groups become very frustrated when proposing upgrades for business systems, only to be denied. The problem is...
Making the SOX Grade
Sarbanes-Oxley compliance has caused a lot of pain and suffering in IT organizations. The controls put in place...
Customer Disservice
I’ve had a rather frustrating time with my ISP. The company paid to host my website provides services...
The Importance of Defining ‘Availability’
The measurement of availability sounds so easy. You merely take the amount of time the service responds...
Storage Devices and Security Risks
In a recent embarrassing disclosure, there were plenty of pictures on the news services of the U.S. Army going...
The Right Way to Set SLAs
When we consult on IT Service Management , everyone wants to jump into Service Level Management and set their...
