Sunday, September 19, 2021

George Spafford

Using RACI Charts to Improve Processes

With all the pressures on IT to deliver effective, efficient and economical services that also are compliant, process design is more important than ever. In understanding current...

Do Your Business Continuity Plans Cover Home Workers?

Organizations concerned with surviving a disaster have undertaken Business Continuity Planning (BCP). Studies have shown that without adequate planning, some organizations will not be able to continue...

Selling Senior Management on Upgrades

Many IT groups become very frustrated when proposing upgrades for business systems, only to be denied. The problem is that while IT may see many benefits, that...

Making the SOX Grade

Sarbanes-Oxley compliance has caused a lot of pain and suffering in IT organizations. The controls put in place to mitigate risks to financial reporting were adopted...

Customer Disservice

I’ve had a rather frustrating time with my ISP. The company paid to host my website provides services that includes email and a Majordomo email list...

The Importance of Defining ‘Availability’

The measurement of availability sounds so easy. You merely take the amount of time the service responds relative to the amount it should have --...

Storage Devices and Security Risks

In a recent embarrassing disclosure, there were plenty of pictures on the news services of the U.S. Army going to the bazaars in Afghanistan buying memory sticks...

The Right Way to Set SLAs

When we consult on IT Service Management , everyone wants to jump into Service Level Management and set their Service Level Agreements (SLAs) right away. While the...

Why IT Should Understand ‘Costing’ Terms

When IT is expressing the value or costs associated with its services, care must be taken to ensure proper categorization and that the right terms are used....

Plugging into the Nerve Center of ITSM

The Configuration Management Database (CMDB) concept of ITIL seems to generate the most questions from readers and may stem from the relatively small amount of information on...

When More is Less

It's curious how we incessantly need more. We always seem to need more processors, more storage, more memory, more people, more everything ... Why? As the abundance...

When You Need Emergency Portable Lighting

In my first job out of college I worked in a small company where the IT department was essentially me and my boss. What was so great...

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