Authors
Posts by George Spafford
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George Spafford

Using RACI Charts to Improve Processes
Jul 31, 2006
Do Your Business Continuity Plans Cover Home Workers?
Jul 25, 2006
Selling Senior Management on Upgrades
Jul 19, 2006
Making the SOX Grade
Jul 14, 2006
Customer Disservice
Jun 29, 2006
The Importance of Defining ‘Availability’
Jun 1, 2006
Storage Devices and Security Risks
May 26, 2006
The Right Way to Set SLAs
May 17, 2006
Why IT Should Understand ‘Costing’ Terms
May 8, 2006
Plugging into the Nerve Center of ITSM
Apr 27, 2006
When More is Less
Apr 19, 2006
When You Need Emergency Portable Lighting
Apr 10, 2006
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