Software as a service (SaaS) will constitute 25 percent of new business
software delivered by 2011, analysts from research firm Gartner said in a
The analysts will present the report at the Gartner
Symposium/ITxpo in Orlando, Fla., next week.
The event will include keynote speeches from Microsoft CEO Steve Ballmer,
Cisco Systems CEO John Chambers and Intel CEO Paul Otellini.
Gartner analyst Robert DeSisto said Gartner defines SaaS by three chief
characteristics: It is hosted by the provider or a provider’s partner; it is
used in a one-to-many model, so that every company accessing it is using the
same code base and data model; and it is purchased on a pay-for-use basis,
or as a subscription based on usage.
DeSisto cautioned that the latter definition of SaaS is not to be confused
with a utility-based subscription, where users use so much and pay a bill
once a month.
“There is a commitment for some level of usage,” DeSisto told
internetnews.com. “In a Salesforce.com automation case, you’re signed
up to pay $100 per user per month no matter how much they use it, so that’s
not a true utility.”
SaaS, which Gartner currently puts at 5 percent of the total business
software sales in 2005, is trending upward for a number of reasons, the
For one, the space is beginning to solve business complexity problems.
SaaS providers are trying to make life easier for harried information
workers, enhancing their software functionality and improving the ease with
which companies can tailor software to meet business needs.
SaaS also differs from traditional license plans in that SaaS licenses
factor into the operating budget many times, whereas traditional software
license plans usually require a capital budget that appreciates over time
“That’s a big difference that has propelled this SaaS growth, because
business users can be more autonomous in their decisions,” DeSisto said.
One trend remains consistent.
While some vendors, like Salesforce.com, boast installations of more than
1,000 users, most SaaS deployments are employed for fewer users in
departmental chores, such as sales-force automation, e-recruitment for human
resources and Web conferencing, where DeSisto says it is almost the standard
SaaS vendors don’t tend to offer the depth of functionality or process
management capabilities to completely compete with traditional on-premise
software, DeSisto said.
But the thing is, they originally weren’t meant to; the complexity of
software applications created in the late 90s by on-premise providers
forced companies to turn to more basic solutions like SaaS.
“People have stepped back and said ‘What is the bread-and-butter stuff I
really need to get done?'” DeSisto said. “The SaaS vendors have designed
their software to that design point and not over-engineered it.”
That’s why SaaS is largely lacking complex, cross-department flows like
order-to-cache and opportunity-to-order, which is the specialty of
on-premise packages or proprietary software.
But suppose SaaS firms do manage to pull even with traditional package
providers in functionality.
DeSisto said this is unlikely.
While certain niches, such as human resources, have shown some advanced
utilities, he has not seen a whole lot of complexity built into major
money-making areas such as CRM.