Monday, April 12, 2021

Top 16 Managed Services Providers 2021

Managed services providers (MSPs) deliver a wide array of IT and cloud computing services on a contract or subscription basis. Today’s top managed service provides typically work though the cloud, managing hardware and software and operations. The handle deployments ranging from multicloud to hybrid cloud to private cloud to the datacenter – often in combination.

In some cases, an MSP can lower your cloud costs. Routinely, they provide management of IT chores like upgrades, updates and security issues.

Managed services providers are playing an increasingly important role: because they handle the difficult cloud and IT management chores, the enable companies to focus on their core competency. In a tech landscape that only grows more complex, having the right MSP can play a key role in business success.

Although most MSPs manage an extensive array of services, some MSP focus on critical emerging technologies such artificial intelligence, machine learning, IoT, or even edge computing. This niche focus allows MSPs to offer expert services management in areas where companies may find it particularly hard to hire and retain sufficient talent.

Given the core role that MSPs play, it’s no surprise that these firms are employed by large enterprise. As technology grows ever more important to business, midsize and small companies that have limited IT staff and funds are also hiring managed services providers.

Choosing the right IT services firm is paramount. Finding the right fit means understanding what a particular company offers, how your firm’s processes fit with the vendor’s model, and ensuring that adequate quality assurance and service level agreements (SLAs) are in order. Quality and performance metrics are crucial for holding a provider accountable and ensuring you’re your organization receives the agreed upon attention and level of service.

We spotlight the top 16 managed service providers:

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managed services providers

Managed Services Providers offer an array of critical IT and infrastructure services, allowing companies to focus on their core competency.

How to Select a Managed Services Provider

Here are a few criteria to consider when selecting a managed service provider:

  • The Right Model: It’s critical that your organization’s business and IT requirements match the vendor’s product offerings and business process model. Consequently, an organization must catalog and map its internal systems and thoroughly understand workflows, business processes, objectives and gaps. A thorough understand of your organizations requirements makes it possible to find an IT services firm or MSP that can simplify and streamline existing processes but also unleash innovation.
  • Offloading Tasks: Part of the appeal of an IT services firm or MSP is offloading rote tasks and time-consuming processes. This helps an organization step away from tactical tasks — a.k.a. “keeping the lights on” — to more strategic endeavors. As a result, it’s important to ask vendors how they can help your enterprise become more strategic — and understand how they plan to make this happen.
  • Thought Leadership: These firms typically offer thought leadership as well as labs and innovation centers that allow a business to gain access to expertise and resources that might otherwise be unavailable. This might include knowledge of Internet of Things (IoT) systems, AI and machine learning, robotics, and a more integrated digital framework that supports innovation and change. If your organization is looking to harness the full power of digital technology, it’s vital to understand how a services firm can guide you along the journey.
  • Metrics:  Metrics and standards are crucial. It’s also important to spell out specific procedures and compensation if the vendor doesn’t meet the service level agreement standards. Understand all criteria and compensation before signing on the dotted line.

Accenture

MSP Key Insight: Accenture has emerged as a heavyweight in the IT services field. The firm offers consulting services as well as specialized digital integration capabilities.

Accenture’s offering includes systems for integrating data, developing IoT frameworks, integrating AI and other emerging technologies, and more. The company has developed a comprehensive innovation architecture along with extensive partnerships. Its offerings are grouped into five categories: Strategy, Consulting, Digital, Technology and Operations.

Accenture elicits a high level of loyalty among its clients. It boasts that 98 of its top 100 customers have each worked with the company for over a decade. The company’s technology expertise encompasses a broad array of platforms, including Microsoft, Oracle, SAP, Salesforce and Workday. It also offers cloud integration expertise and services. Accenture Labs taps the firm’s deep R&D expertise to develop, test and deploy customized tools and solutions for clients. This includes areas such as AI, digital workforce, software engineering, extended reality and cybersecurity.

Atos

MSP Key Insight: Atos is a global leader in orchestrating digital innovation and transformation.

Deadquartered in Paris, Atos has a presence in 73 companies under the brand names Atos, Atos Syntel, Unify and Worldline. It focuses heavily on AI, cybersecurity, high performance computing (HPC), data center transformation and cloud integration. The company focuses on several key areas of digital transformation, including AI, Industry 4.0, IoT, cognitive computing and data analytics, cybersecurity, cloud solutions and next-gen infrastructure.

The firm has a scientific community that assembles 150 top researchers, engineers and others within the firm to provide a cross-functional approach to digital innovation and disruption. Atos is among only a few IT services providers that operate a quantum computing advisory group. It specializes in developing quantum machine learning algorithms and producing next generation architectures and quantum safe cryptography. It operates a complete programming and simulation environment for software development, education and training. The firm boasts an impressive array of partners, including Google Cloud, Dell EMC, VMware, Microsoft, RSA, SAP, Cisco, AWS, Oracle, Citrix, Salesforce, IBM, F5, Juniper Networks and HP.

Capgemini

MSP Key Insight: Capgemini ranks among the leaders for global consulting, IT services and managed services.

The multinational company and its sub-brands operate in more than 40 countries. Capgemini is especially strong in retail, media, healthcare and manufacturing. The company’s focus on vertical industries allows it to develop and apply digital solutions in a highly targeted way. Capgemini offers services tailored to most major industry groups.

Key areas of focus include digital innovation and transformation; developing specific digital services applied to areas such as engineering, digital manufacturing and digital customer experience; and technology operations that span automation, infrastructure, application development and maintenance, testing and end-user services. With 16 worldwide centers devoted to applied innovation, Capgemini has established itself as an R&D leader. These facilities allow clients to experiment, develop and test technology in a highly controlled setting. Capgemini’s strategic philosophy revolves around the four key dimensions: value, risk mitigation, capability optimization and organization alignment.

CDW Corporation

MSP Key Insight: Although CDW is widely known as a reseller of hardware and software, it also offers extensive consulting, integration, professional services and IT managed services for businesses and government.

The firm, headquartered in Vernon Hills, Illinois, specializes in healthcare, energy, financial services, government and education. CDW offers expertise and managed solutions in 24 areas, including: cloud, cybersecurity, data center and network infrastructure, digital transformation, and managed services.

The firm designs and builds out specialized solutions in several key areas, including: software-a-solution (SaaS), infrastructure-as-a-service (IaaS), and cloud integrations and subscriptions. These include partnerships with Microsoft, IBM, Adobe and Google. CDW offers expertise in developing and deploying AI services as well as other emerging technologies. The company offers customized cybersecurity solutions.

Cognizant

MSP Key Insight: Cognizant approaches consulting and enterprise IT services from the perspective of “innovation with purpose.” The firm’s aim is to build technology frameworks that prepare organizations for change — in a rapidly changing digital economy.

Cognizant, headquartered in Teaneck, New Jersey, has a presence on five continents. The company delivers functional expertise in three specific areas. Redesigning business models and reinventing existing businesses; reinventing operating models and core business processes; and refreshing technology models to simplify and modernize systems.

Cognizant delivers expertise and services for businesses within 20 industries, including banking and financial services, healthcare, manufacturing, life sciences and retail. Cognizant engenders a high level of loyalty. More than 90 percent of the firm’s revenues come from returning clients. The firm has established strong technology partnerships. These include: AWS, Google Cloud, IBM, Microsoft, Oracle, Salesforce, SAP and VMware.

Deloitte

MSP Key Insight: Clearly a leader in the managed service providers sector, Deloitte has a core strength in handling large enterprise clients that operate in an industry with challenging regulatory environment.

Deloitte’s Cloud Managed Services division supports hybrid IT, as well as a number of core business services including consulting and risk advisory. It focuses on large enterprises customers that are deploying cloud to gain competitive advantage. The company is particularly well suited to serve businesses that, based on their sector, must navigate a thicket of regulation within their IT landscape. Deloitte’s legacy strength is in enterprise audit services, hence its strength in sensitive compliance areas.

Related to its strength in compliance, Deloitte has a deep commitment to cybersecurity. This focus on IT security is of course of perennial importance given the array – and complexity – of security concerns created by cloud computing. This ranges from which employees can access a company’s cloud deployment to what information can be stored in the cloud, and (again) what regulations govern that data’s storage. Additionally, Deloitte’s OpenCloud Cloud Management Platform (CMP) acts to streamline and automate process any number of cloud deployments, from hybrid to private to multicloud.

DXC Technologies

MSP Key Insight: DXC Technologies offers end-to-end IT services and managed services in over 70 countries.

The Plano, Texas-based firm is a relatively new player in the services space. It was formed in 2017 following the merger of CSC and HPE’s Enterprise Services division. The company offers end-to-end IT services and managed services in over 70 countries. The focus is heavily on integrating the cloud, analytics and mobility to unleash innovation and change.

DXC offers expertise for different industries and sectors as well as in key domain areas, including analytics, cloud and platform services, Internet of Things, and application services. A key offering is DXC Bionix, an approach built on intelligent automation at scale. It incorporates AI, lean process methodologies and an extensive partner network to automate workflows and improve response times, accuracy and standardization. DXC is heavily focused on emerging technologies, including blockchain, IoT, robotics and autonomous vehicles.

HCL Technologies

MSP Key Insight: 

The company has grown into a major IT services company that now operates in 44 countries.

HCL Technologies is based in Noida, Uttar Pradesh, India. HCL’s focus on agile and lean intersects heavily with technologies involving digitalization, analytics, cloud, IoT and automation. HCL has adopted a methodology called Mode 1-2-3. It aims to guide businesses through a process of optimizing core services, adopting next generation services, and adopting products and platforms that unleash innovation and disruption.

The company integrates its Mode 1-2-3 methodology with a broad array of products and services. The goal is to build a framework for digital growth. As organizations move into Mode 2 and Mode 3, they’re equipped to benefit from more advanced capabilities, including cloud native services, IoT, robotics, deep learning, cognitive computing and neural networks. HCL’s approach span several domains, including IT operations, application delivery, business processes, security and Everything-as-a-Service (XaaS).

IBM

MSP Key Insight: IBM is a global professional services and IT services powerhouse.

Headquartered in Armonk, New York, the company has a presence in more than 170 countries. It has six divisions that address innovation and digital transformation: IBM Watson (its AI technology), IBM Cloud, IBM Services, IBM Blockchain, IBM Security and IBM IoT.

IBM has embraced an array of emerging technologies that help organizations build highly integrated and innovative technology platforms that support next-generation capabilities. It focuses heavily on AI, blockchain, IoT, cloud and advanced analytics, including machine learning. The company has taken a lead position in the development of quantum computing frameworks. Although these systems remain in a beta phase for now, IBM R&D is moving the technology from the lab to commercial viability. IBM remains a leader in IT services. It offers a broad array of platforms and services directly or through an MSP model that incorporates other leading tech vendors.

Infosys

MSP Key Insight: Although Infosys delivers a broad spectrum of IT services, the company specializes in AI and digital agility to scale in order to help enterprises fuel digital business innovation.

The consulting, professional services and IT services company, headquartered in Bangalore, India, has a presence in 45 countries.  Gartner ranked the firm a “Leader” in its Gartner’s Magic Quadrant for Public Cloud Infrastructure Professional and Managed Service Providers 2019. The Infosys Digital Navigation Framework is a specialized process for unleashing innovation. It incorporates five key factors: design, proximity, agility, automation and learning.

Infosys operates 10 innovation hubs and digital studios on four continents. These allow businesses to explore digital technologies such as IoT, AI, machine learning, wearables, experimental interfaces and more. Infosys has established a broad set of partners that allow organizations to develop intellectual property (IP) and leading-edge technology solutions. Top partners include: Adobe, AWS, EMC, GE, Google, HP, IBM, Microsoft, NTT, SAP, Salesforce, ServiceNow and VMware.

LTI

MSP Key Insight: With operations in 30 countries, the firm focuses heavily on infrastructure management, cloud, automation, and cyber-resilience.

LTI is headquartered in Mumbai, India.  A core philosophy for LTI is “Operate, To Transform.” It focuses on an organization becoming an “automation native” rather than addressing automation issues ad hoc. Operate, To Transform is a business and IT framework that allows organizations to pivot quickly and maintain a continuous business transformation function. This approach incorporates a 4D model that extends across four dimensions: operations, landscape, business process KPIs & end user personas.

The company offers extensive infrastructure management services, including next-generation data center services, intent-driven network services, and digital workplace services. The approach incorporates a cognitive intelligence platform and advanced cloud infrastructure. LTI offers solutions designed for specific vertical industries. It has partnerships with several key technology vendors, including Maximo, Microsoft, Oracle, SAP and Salesforce.

NTT Data

MSP Key Insight: NTT well-regarded offering included consulting, systems development and IT managed services.

The Tokyo, Japan-based firm offers its services in more than 50 countries. This includes consulting, systems development and IT managed services. Everest Group, Gartner, IDC and others all give the firm high marks for focus on innovation and its ability to aid clients in developing or managing sophisticated end-to-end solution.

Strong in-house expertise and partnerships allow NTT Data to deliver an array of highly flexible business arrangements that address consulting, managed services, outsourcing, and cloud frameworks. Big data and analytics are areas of particular expertise. The firm uses an approach called NTT DATA Technology Foresight to help businesses map out a digital strategy and unleash innovation.

NTT Data uses a framework that revolves around Information Society Trend and Technology Trends. The former includes “innovation beyond borders” and an eye on the social impact of technology while the latter encompasses areas like “Socially Accepted AI” and spatial computing.

PwC

MSP Key Insight: Although PwC is known for its accounting and professional services, it has established a strong presence in cybersecurity, digital integration, IoT, blockchain and emerging technologies, including augmented reality and virtual reality.

The firm operates Experience Centers that help bring ideas and technologies to business fruition. PwC operates in 158 countries. PwC focuses on fueling innovation and developing new products, services and ways of doing business through immersion and acceleration labs, emerging technology visioning and prototyping, rapid prototyping and other business and IT development frameworks.

The firm has established alliance partnerships with Adobe, AWS, Google Cloud Platform, Microsoft, GE Digital, HPE, Oracle, Salesforce, SAP and others. A key specialty is the company’s cybersecurity and privacy practice, which guides businesses through business transformation while building connected ecosystems that deliver a high level of data protection.

Rackspace

MSP Key Insight: Rackspace has emerged as a leader in the infrastructure, applications and data spaces.

Rackspace specializes in building and managing data centers—and integrating business processes and cybersecurity. The firm, based in San Antonio, Texas, earned a “Leader” designation on Gartner’s Magic Quadrant for Public Cloud Infrastructure Professional and Managed Service Providers 2019.

Rackspace acquired Datapipe and incorporated it into its operations in November 2017. It has built a framework of professional and managed IT services revolving around several key industries, including: healthcare, pharmaceuticals, finance and media. Rackspace specializes in solutions by industry as well as by the type of business and IT challenge. These fit within domain expertise in e-commerce, database management, business intelligence and other areas. The company has established key partnerships with several key technology companies. These include: Alibaba Cloud, AWS, Google Cloud Platform, Microsoft, Oracle, Salesforce and SAP.

Tata Consultancy Services (TCS)

MSP Key Insight: The Mumbai, India firm has steadily grown over the years and is now considered a major player in the services field.

Research firm Everest Group now ranks TCS number two globally, behind only Accenture. It operates in 46 countries and offers professional and IT services across most major industry groups. The firm offers a vast array of IT services and products.

One of TCS’s premier offerings is its specialized Customer Intelligence & Insights (CI&I) software, which is available for specific industries, including retail, banks and communications service providers. It delivers advanced analytics and was developed to integrate with the IoT. The firm’s services are designed to address complex requirements across industries and for different types of business and IT needs. This includes cloud integration, cybersecurity and emerging technologies such as blockchain.

The company has a vast network of partners in place, including Adobe, AWS, Cisco, HPE, IBM, Informatica, Oracle, SAP, SAS, Siemens, Tableau and VMware. TCS has developed a Connected Intelligence Platform that allows businesses in consumer-facing industries to design highly targeted engagement solutions that make available data in real time from their company, the IoT, and third parties.

WiPro

MSP Key Insight: WiPro offers consulting and business process engineering services along with IT integration and management expertise across most major industries.

The Bengaluru, India company has a presence across six continents. It offers consulting and business process engineering services along with IT integration and management expertise across most major industries. Wipro’s primary focus is analytics and AI, application management, cloud and infrastructure services, digital operations and platforms and product engineering. Wipro was listed as a “Leader” on Gartner’s Magic Quadrant for Public Cloud Infrastructure Professional and Managed Service Providers 2019.

Wipro has developed a platform called HOLMES, which assembles AI and automation, including advanced robotics, to create sophisticated digital solutions. The firm holds more than 1,600 patents that are integrated into customized client solutions. The company has established worldwide Innovation Centers and Digital Pods designed to fuel innovation and co-innovation. It also operates a $100 million venture fund that seeds startups and extreme innovation to its clients. Wipro has a Industry 4.0 initiative that focuses on integrating emerging and advanced digital technologies into manufacturing. This includes IoT, real time analytics and augmented and virtual reality.

Managed Services Provider: Vendor Comparison Chart

Vendor

 

Focus

 

Value Proposition

 

Major Platforms Supported

 

Accenture

 

Consulting, digital development, IT oversight, operations.

 

Offers an innovation architecture; extensive R&D capabilities through Accenture Labs; elicits a high level of loyalty among clients.

 

Microsoft, Oracle, SAP, Salesforce and Workday and others.

 

Atos

 

AI, Industry 4.0, IoT, cognitive computing and data analytics, cybersecurity, cloud solutions and next-gen infrastructure.

 

Strong consulting and IT development and management capabilities.

 

Google Cloud, Dell EMC, VMware, Microsoft, RSA, SAP, Cisco, AWS, Oracle, Citrix, Salesforce, IBM, F5, Juniper Networks, HP and others.

 

Capgemini

 

Digital innovation and transformation; development of digital services; managing IT deployments and testing.

 

A global leader in consulting and IT/cloud development and management. Strong support for regulatory controls.

 

Adobe, AWS, Cloudera, Dell EMC, HP, HPE, IBM, Microsoft, Oracle, Salesforce, SAP, SAS, Teradata and others.

 

CDW Corporation

 

Cloud, cybersecurity; data center and network infrastructure; digital transformation; managed services

 

IT integration and management, including the cloud.

 

Microsoft, IBM, Adobe, Google, Dell, HP and many others.

 

Cognizant

 

Redesigning and reinventing business models; revamping operating models and core business processes; and refreshing technology to simplify and modernize systems.

 

Strong consulting expertise and IT services.

 

AWS, Google Cloud, IBM, Microsoft, Oracle, Salesforce, SAP, VMware and many others.

 

Deloitte

 

Managed services across a number of cloud deployments, from hybrid to multicloud.

 

Expert at handling regulatory and compliance issues.

 

Alibaba, AWS, Google Cloud, IBM, Microsoft, Oracle. 

 

DXC Technologies

 

Analytics, cloud and platform services, Internet of Things, and application services. Also, a focus on blockchain, IoT, robotics and autonomous vehicles.

 

Consulting and services related to cloud, analytics and mobility to spur innovation and business transformation.

 

AWS, Citrix, Dell EMC, HP, Lenovo, NetApp, IBM, Microsoft, Red Hat, Oracle, PwC, SAP, Veritas, ServiceNow, Palo Alto Networks and others.

 

HCL Technologies

 

IT operations, application delivery, business processes, security and Everything-as-a-Service (XaaS).

 

Strong consulting and IT services capabilities. Offers a proprietary Mode 1-2-3 framework to deliver transformation.

 

Microsoft, SAP, Oracle and numerous others.

 

IBM

 

Network services; AI, blockchain, IoT, mobility, cloud and advanced analytics, including machine learning, and other emerging technologies.

 

A leader in professional and IT services, and consulting.

 

Apple, Box, Salesforce, Samsung, Red Hat and numerous others.

 

Infosys

 

Emphasis on AI and digital agility to scale in order to support digital business innovation

 

A leader in consulting, professional and IT services on a global scale.

 

Adobe, AWS, EMC, GE, Google, HP, IBM, Microsoft, NTT, SAP, Salesforce, ServiceNow and VMware.

 

LTI

 

Infrastructure management services, including next-generation data center services; intent-driven network services, and digital workplace services; and cloud infrastructure

 

Operate, To Transform is a business and IT framework that allows organizations to pivot quickly and maintain a continuous business transformation function.

 

Maximo, Microsoft, Oracle, SAP, Salesforce and many others.

 

NTT Data

 

Consulting, managed services, outsourcing for IT and cloud frameworks.

 

Consulting and IT management services with the emphasis on the social impact of technology.

 

AWS, Microsoft, SAP, Google Cloud and many others.

 

PwC

 

Cybersecurity, digital integration, IoT, blockchain and emerging technologies, including augmented reality and virtual reality.

 

Innovation and developing new products, services and methodologies through acceleration labs, emerging technology visioning and prototyping, rapid prototyping and other business and IT development frameworks.

 

Adobe, AWS, Google Cloud Platform, Microsoft, GE Digital, HPE, Oracle, Salesforce, SAP and others.

 

Rackspace

 

E-commerce, database management, business intelligence and other areas.

 

Professional and managed IT services through the cloud.

 

Alibaba Cloud, AWS, Google Cloud Platform, Microsoft, Oracle, Salesforce and SAP.

 

Tata Consultancy Services

 

Cloud integration, cybersecurity and emerging technologies such as blockchain.

 

Customer Intelligence & Insights (CI&I) software delivers advanced analytics and aids in IoT integration.

 

Adobe, AWS, Cisco, HPE, IBM, Informatica, Oracle, SAP, SAS, Siemens, Tableau and VMware.

 

WiPro

 

industry 4.0, including emerging and advanced digital technologies such as IoT, real time analytics and augmented and virtual reality.

 

Consulting and business process engineering services along with IT integration and management expertise across most major industries. Offers a platform, HOLMES, that assembles AI, robotics and other digital solutions.

 

Adobe, AWS, Cisco, Dell EMC, Google, HPE, IBM, Microsoft, Red Hat, SAP, Salesforce, ServiceNow, Siemens, TIBC, VMWare and others.

 

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