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CA: Everyone knows that IT offers great advantages to business; the difficulty lies in figuring out which IT initiatives offer the greatest business benefit and how much they add to the bottom line. Fortunately, service portfolio management (SPM) offers a technique for determining the business value of IT.
This white paper first explains the challenges solved by SPM and then offers an overview of how to manage IT for business value. It also covers building an SPM roadmap, a process view of key service lifecycle touchpoints, and SPM onramps.
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