Managing Application Upkeep and Performance

AT&T: As many applications – from customer relationship management (CRM) and enterprise resource planning (ERP) to voice, video, data and even telepresence applications – converge onto a common infrastructure, application management becomes more difficult. This white paper suggests several steps enterprises should take when rolling out new applications:

1. Choosing Apps and Evaluating Existing Resources
2. Understanding Expertise and Support Requirements
3. Choosing which Parts to Own and Manage

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