Monday, July 4, 2022

Verizon vs. T-Mobile: Enterprise Review

Large-scale enterprise digital transformations require the kind of bandwidth and reliability promised by enterprise-level 5G service solutions. With the releases of Verizon’s Ultra Wideband 5G and T-Mobile’s Ultra Capacity 5G services, the framework exists to support the enterprise need for higher speeds, lower latency, and more scalable capacity.

See below for a complete comparison of the enterprise services offered by Verizon and T-Mobile to help decide which is the best option for your company:

Portfolio

Verizon

Verizon offers a broad portfolio of enterprise offerings:

  • Connectivity: 5G-ready mobile devices; Business Internet, including Fios and 5G options
  • Contact Center and customer experience (CX): virtual contact center, VoIP inbound anti-fraud and authentication, contact center hub, customer engagement, IP contact center, and voice call back
  • Networks: private IP, internet dedicated services, managed SD-WAN, virtual network services, managed network services, and CPE solutions
  • Security: security device monitoring and management, cyber risk monitoring, Verizon ID, rapid response retainer, network detection and response, and Business Internet Secure
  • Tech support services: Total Mobile Protection, TechTeam, and TechTeam for Internet
  • Voice and collaboration: One Talk, BlueJeans by Verizon, Webex Calling, VoIP, Unified Communications and Collaboration as a Service, and Webex

T-Mobile

T-Mobile offers a comparable range of enterprise solutions in their portfolio:

  • Connectivity: WFX solutions; Business Internet solutions
  • Networks: Internet of Things (IoT) solutions, business-grade Wi-Fi, carrier Ethernet, cloud networking, data center solutions, data link, dedicated internet access, global MPLS VPN, managed WAN, national broadband, SD-WAN, and Wave Fiber Optic Service
  • Security: multi-factor authentication, advanced endpoint detection and response with AI, cyber threat detection and response, DDoS protection, secure private access, and secure web
  • Voice and collaboration: Cisco-hosted collaboration, global SIP trunking, global SIP toll-free calling, and managed IP telephony

While many similar solutions are offered by both vendors, Verizon edges out T-Mobile with broader categories, features, and integrations with other technology solutions.

  Breadth Depth Specialization Overall
Verizon X X X X
T-Mobile        

Partners

Verizon

Verizon has four partner models: Agent, Sell With, Reseller, and Strategic. 

All partners have access to the Verizon Partner Network Podcast, training and accreditation support, and ongoing technical support and expertise.

In addition, events such as the Women of the Channel Leadership Summit provide the opportunity to make connections with leaders across the IT channel.

Some featured partners include:

  • AVANT Communications
  • Ingram Micro
  • Intelisys
  • Tessco
  • Unified Connection
  • PlanetOne Communications
  • Interactive Telecom Solutions

T-Mobile

T-Mobile offers Wireless and Wireline partner programs, each aiming to support resellers, solution providers, and authorized distributors. 

Partners have access to onboarding and training materials, marketing assets, sales tools, and deal registration and tracking.

Some featured partners include:

  • Cequence Security
  • Dialpad
  • SignalWire
  • Spectro Cloud
  • Mojio 

T-Mobile’s reputation for providing good customer service extends to their partner program, where the focus is on promotion and sales. In contrast, Verizon offers a number of partner models, each designed to support and empower partners with a wide range of tools and resources.

  Breadth Depth Specialization Overall
Verizon X X X X
T-Mobile        

Use cases

Verizon

It’s clear when looking at the solutions delivered by Verizon, their focus is on the big picture. By choosing to discuss use cases by category instead of industry verticals, Verizon makes the case that their solutions are more extensible and serve a broader range of business clients.

A few notable use cases showcase how 5G-enabled autonomous drone surveillance could safely monitor large crowds or how seeing what’s happening during medical procedures could help save patients from surgical errors.

Focus: Workforce productivity, customer experience, business intelligence (BI), status monitoring, autonomous machines, and public sector

T-Mobile

T-Mobile focuses on 5G technology in more general terms, like those outlined in their whitepaper “5 Ways 5G Will Revolutionize Efficiency in the Manufacturing Industry,” as well as focus on industry-specific use cases.

Industry verticals: Health care, manufacturing and warehousing, field operations, and agriculture

  Breadth Depth Specialization Overall
Verizon X X X X
T-Mobile        

User reviews

Verizon and T-Mobile are both well-reviewed across major user review sites, though most focus on a particular service or solution. Overall, Verizon comes out slightly ahead.

Reviewers praise Verizon for being reliable and T-Mobile for having faster data speeds. 

  Reviews.org Gartner Peer Insights Overall
Verizon 4.5/5 4.3/5 4.4/5
T-Mobile 4/5 4.4/5 4.2/5

Industry recognition

In Ookla’s data surveying the state of 5G in the U.S. in the second half of 2021, the results favored both Verizon and T-Mobile. While T-Mobile takes top honors for availability and speed, Verizon is the winner for reliability.

J.D. Power is similarly split, giving Verizon top honors for network quality, while citing T-Mobile as No. 1 in customer service and satisfaction.

Overall, Verizon is more decorated, showing top marks for technology, alongside accolades for being an inclusive and diverse employer.

  Volume Variety Significance Overall
Verizon X X X X
T-Mobile        

Overall

While Verizon and T-Mobile are both leaders in the enterprise mobile market, with considerable portfolios of solutions available to serve business customers, Verizon edges ahead as the overall leader.

  Portfolio Partners Use Cases User Reviews Industry Recognition Overall
Verizon X X X X X X
T-Mobile            

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