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SUNNYVALE, Calif. and CLEVELAND — KeyBank is partnering with Google Cloud to accelerate its commitment to “cloud-first” banking.
KeyBank entered an expanded, multi-year strategic partnership with Google Cloud, according to Google Cloud this month.
Under the partnership, KeyBank will become one of the largest regional banks in the U.S. to operate its primary platforms and applications on Google Cloud infrastructure.
The setup is intended to allow the financial institution to transform the way it develops, operationalizes, and delivers digital experiences to clients, partners, and teammates, with “security at its core.”
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KeyBank will migrate its infrastructure to Google Cloud beginning this year and eventually move the majority of its products and services to the cloud by 2025.
Deloitte, KeyBank’s systems integrator, will help facilitate and optimize KeyBank’s migration from data centers to Google Cloud. The effort is expected to enable the rapid launch of products and advance new capabilities, including fraud prevention, machine learning (ML), data analytics, and anti-money laundering.
KeyBank will use Google Cloud’s advanced data solutions and artificial intelligence (AI) technologies to enhance the bank’s client-first approach with more flexible, personalized digital banking experiences. For example, KeyBank will use Google Cloud’s conversational AI virtual agent, Contact Center AI, to provide more natural and accurate interactions to solve client needs, such as feeding call center agents information about a customer’s pending charges and a specific FAQ before they are connected.
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The expanded partnership builds on KeyBank’s relationship with Google Cloud. KeyBank launched its digital health care-focused bank, Laurel Road for Doctors, on Google Cloud last spring. KeyBank was also an “early adopter” of Anthos, multicloud and hybrid cloud management software, and Kubernetes, open-source container management software, to power its digital properties and apps.
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“We’ve enjoyed a long-standing relationship with KeyBank, and this expansion will evolve how the bank serves its clients,” said Thomas Kurian, CEO, Google Cloud.
Kurian said Google Cloud technologies, data, infrastructure, and machine learning can help KeyBank “embrace the benefits of the cloud and create compelling experiences for new and existing users.”
“Through our co-innovation with Google Cloud, we have built and quickly scaled cutting-edge digital services for our clients with security at the core,” said Amy Brady, chief information officer, KeyCorp.
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