Enterprise search specialist Coveo has launched a new cloud-based solution to help business users find the information they may not even know to search for, regardless of where it’s stored.
Dubbed simply Coveo Cloud, the product is the “first end-to-end intelligent search cloud platform,” Diane Berry, senior vice president of market strategy at Coveo, told Datamation. Coveo Cloud “combines multiple components, including the cloud-based index and great security framework,” providing a unified search experience that spans both on-premises and online data stores, she added.
“The fragmentation of content is just growing exponentially,” said Berry. “The ability to connect the dots is key to productivity and proficiency in the digital workplace.”
But search integration only goes so far. For productivity-enhancing search experiences, Coveo has worked on baking crowd-sourced intelligence into the platform, said founder and CTO, Laurent Simoneau. “We have a usage analytics backend that captures every interaction the user has with the index.”
Since no business remains static for long, if ever, Coveo Cloud effectively “learns” over time, dynamically adjusting for relevance as the days and weeks go by, aligning results with a company’s current circumstances. Organizations can also tune the relevance engine to account for departmental or workgroup differences, as well as a user’s context within a company or project.
Coveo Cloud also ensures that users are only shown results that they are authorized to view. The company’s connectors map the permission models provided by Microsoft Active Directory and other user access and management platforms to the system, explained Simoneau.
Moreover, Coveo’s secure cloud-based index provides business with a time-saving shortcut to enterprise search.
“It makes the deployment of highly scalable, highly advanced enterprise search much faster,” said Berry of the platform’s cloud capabilities. “It’s easy to spin up an index,” she added, enabling companies more quickly “go-to-market with highly-intelligent apps.”
Already, the company is bringing those capabilities with an app for the market-leading CRM application, Salesforce. Based on Coveo Cloud, the Coveo for Salesforce intelligent search application speeds customer service and sales processes by automatically surfacing relevant information while an agent or account executive works on a customer record.
Pedro Hernandez is a contributing editor at Datamation. Follow him on Twitter @ecoINSITE.
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