Can your IT operations be at their peak without diversity?
Compared to other industries, IT’s record with race-bias lawsuits might
not be the worst, but if CIOs aren’t tracking diversity, their IT
organizations may be at an even costlier disadvantage.
All things being equal in terms of skills and abilities, IT staffs that
are racially, nationally, and gender diverse build better software and
attract more customers than non-diverse organizations.
So why don’t more CIOs make diversity planning a higher priority for
their technology organizations?
It could be the belief that IT organizations don’t discriminate much on
the basis of racial lines. Data from a U.S. Equal Employment Opportunity
Commission (EEOC) investigation released in 2002 found that IT
organizations don’t suffer much from racial bias. Only 2 percent of
race-based complaints to the EEOC were from technology companies.
However, it also could be the belief that IT workers spend more time
communing with their computer screens than they do with their colleagues,
making talent the fundamental basis for staffing and salary decisions.
Whatever the reasoning, say experts, CIOs shouldn’t pay attention to
diversity simply out of fear of a racial-bias lawsuit — such as the $5
billion case brought against Microsoft in 2001 by some of its
African-American workers. CIOs, obviously should never discriminate, but
they also should pay attention to diversity because it makes them more
”It’s really hard to find a non-diverse environment that survives,”
says Hamid Alipour, vice president of Technology and Systems at New
York-based ESPN Mobile, which brings ESPN’s content to mobile devices.
That’s because a diverse IT group draws from more cultural perspectives
in creating software to serve an increasingly diverse marketplace.
”It’s definitely very critical… Just imagine if you are all white male
Americans and you were to [focus on] a one-dimensional kind of IT,
serving perhaps that very category or class of society that we have
recruited from,” adds Alipour.
In ESPN’s case, having such a homogenous workplace could turn off
millions of customers. The company has viewers from different races and
nationalities in more than 60 countries with 90 million viewers in the
U.S. alone. Many of ESPN’s viewers (and mobile device users) are
Hispanic and African American, says Alipour. So Alipour wants a diverse
IT group in order to design better user interfaces, for instance, that
will appeal to a demographically diverse audience.
Recognizing the importance of a multi-cultural workplace goes beyond just
Technology membership organizations such as Black Data Processing
Associates (BDPA) and the IEEE-USA are working for diversity because, in
a general sense, many IT shops don’t have the data to support that
they’re doing anything at all about diversity.
”Every company has given good lip service to the idea that diversity is
important,” says Wayne Hicks, BDPA national president, and president and
CEO of Cincinnati Business Incubator. ”What (the BDPA) is hoping is that
companies will recognize that we don’t think your company can be
successful moving into the 21st century if you don’t have this as part of
In IEEE’s case the Washington, D.C.-based organization wants to foster
diversity in corporate America and among its membership.
”Representation of blacks in the IEEE membership is in the single
digits, and in most engineering societies, it’s pretty low,” says Pender
M. McCarter, director of communications and public relations at IEEE-USA.
McCarter works on career and technology enhancement policy for the IEEE,
the world’s largest technology association, and also sits on the
diversity committee of the American Association of Engineering Societies.
What can CIOs do to improve diversity?
”[CIOs] don’t need permission from anyone to [take charge of diversity].
They are in control of their IT operations, including their IT
workforce,” says Hicks. Take leadership and make the managers within the
IT department accountable for creating a diverse workforce.
Create metrics that track diversity. The top five best practices that
encourage diversity, according to a National Urban League Study called
Diversity Practices that Work, conducted by Global Lead Management
Consulting of Baltimore, are:
But efforts to increase diversity in IT needn’t stop there.
Part of the trouble with diversity in technology staffing has to do with
the low number of minorities and women graduating in the engineer field,
notes McCarter. Only 20 percent of undergraduate university students are
women. And according to the National Action Council for Minorities in
Engineering data from 1990 to 2000, 11 percent of those earning
undergraduate degrees in engineering were Asian. Other minorities
combined accounted for another 10 percent.
Because of this, BDPA encourages companies to broaden their recruiting efforts to include companies that specifically target minority job seekers, such as LatPro and WorkplaceDiversity.com.