Greater Worker Connectivity Brings Tradeoffs

A new study on workplace Internet use reports employees are more reliant on online access and more likely to bring work home — the latter likely coming as welcome news to employers. The downside, however, is that the increased flexibility is increasing employee stress and extending work hours past productive levels.

The Pew Internet and American Life Project’s “Networked Workers” survey released Wednesday reported that 62 percent of employees are now ‘networked,’ with workers using both email and Internet access at work, and that 56 percent of such employees conduct some work at home. The biggest ‘online’ employee group are those working for government agencies, with 72 percent reporting they use the Internet several times a day.

While 80 percent polled say information and communications technology (ICT) are improving their ability to do their jobs, and 73 percent cite ICT as improving job collaboration, 46 percent say it’s extending work hours and 49 percent said its increasing job stress levels.

Harder than ever to disconnect from work

Nearly half (49 percent of those polled) said technology makes it harder than ever to disconnect from work once the workday ends.

The study, conducted for the Pew Research Center by Princeton Survey Research, polled 2,134 adults on online activities at work and home, as well as mobile device use.

“It’s a whole new landscape in terms of email use compared to a few years ago, and I am struck by the tradeoffs all the connectivity is bringing into play,” Mary Madden, senior research specialist at the Pew Research Center, told InternetNews.com. “There’s increased flexibility and better collaboration, but people are more tethered to work and we’re seeing some negative effects,” said Madden.

The increasing stress levels and longer workdays are even higher among employees using mobile devices on the job. Of those who own BlackBerries, and other personal digital assistants, 63 percent said the devices have created a longer workday.

The study states that Half of “networked” employees check work email at least once during a weekend, and 22 percent admit to checking work email “often” during off time, compared to 16 percent of employees polled in 2002.

Workers are more compelled to check email even when ill, with 46 percent reporting email check-in on sick days and 34 percent admitting to checking email while on vacation days.

This article was first published on InternetNews.com.

RELATED NEWS AND ANALYSIS

• Huawei’s AI Update: Things Are Moving Faster Than We Think

  FEATURE |  By Rob Enderle,
  December 04, 2020

• Keeping Machine Learning Algorithms Honest in the ‘Ethics-First’ Era

  ARTIFICIAL INTELLIGENCE |  By Guest Author,
  November 18, 2020

• Key Trends in Chatbots and RPA

  FEATURE |  By Guest Author,
  November 10, 2020

• Top 10 AIOps Companies

  FEATURE |  By Samuel Greengard,
  November 05, 2020

• What is Text Analysis?

  ARTIFICIAL INTELLIGENCE |  By Guest Author,
  November 02, 2020

• How Intel’s Work With Autonomous Cars Could Redefine General Purpose AI

  ARTIFICIAL INTELLIGENCE |  By Rob Enderle,
  October 29, 2020

• Dell Technologies World: Weaving Together Human And Machine Interaction For AI And Robotics

  ARTIFICIAL INTELLIGENCE |  By Rob Enderle,
  October 23, 2020

• The Super Moderator, or How IBM Project Debater Could Save Social Media

  FEATURE |  By Rob Enderle,
  October 16, 2020

• Top 10 Chatbot Platforms

  FEATURE |  By Cynthia Harvey,
  October 07, 2020

• Finding a Career Path in AI

  ARTIFICIAL INTELLIGENCE |  By Guest Author,
  October 05, 2020

• CIOs Discuss the Promise of AI and Data Science

  FEATURE |  By Guest Author,
  September 25, 2020

• Microsoft Is Building An AI Product That Could Predict The Future

  FEATURE |  By Rob Enderle,
  September 25, 2020

• Top 10 Machine Learning Companies 2020

  FEATURE |  By Cynthia Harvey,
  September 22, 2020

• NVIDIA and ARM: Massively Changing The AI Landscape

  ARTIFICIAL INTELLIGENCE |  By Rob Enderle,
  September 18, 2020

• Continuous Intelligence: Expert Discussion [Video and Podcast]

  ARTIFICIAL INTELLIGENCE |  By James Maguire,
  September 14, 2020

• Artificial Intelligence: Governance and Ethics [Video]

  ARTIFICIAL INTELLIGENCE |  By James Maguire,
  September 13, 2020

• IBM Watson At The US Open: Showcasing The Power Of A Mature Enterprise-Class AI

  FEATURE |  By Rob Enderle,
  September 11, 2020

• Artificial Intelligence: Perception vs. Reality

  FEATURE |  By James Maguire,
  September 09, 2020

• Anticipating The Coming Wave Of AI Enhanced PCs

  FEATURE |  By Rob Enderle,
  September 05, 2020

• The Critical Nature Of IBM’s NLP (Natural Language Processing) Effort

  ARTIFICIAL INTELLIGENCE |  By Rob Enderle,
  August 14, 2020