Colin C. Haley

BOSTON — Oracle , best known for its database and business applications products and a certain rival software company that it wants to buy, is planning to roll out new instant messaging tools this year. Oracle vice president Ramu Sunkara said the products, which will be sold as part of the Oracle Collaboration Suite, are […]

Moving work from the United States to countries where labor is cheaper isn’t new. Over the last 50 years, textile, automobile and steel manufacturers all shipped jobs overseas. Now, it’s IT’s turn. Call centers and assembly plants were first to go, but lately, software development hubs have begun popping up in China, India and other […]

Infosys Technologies , an IT consulting and outsourcing firm, has a new radio frequency identification offering to help companies better manage supply chains and inventories. The Bangalore, India, company said its RFID service will allow customers to evaluate RFID in the context of their business and develop a plan to phase-in the technology. An Infosys […]

Thanks to the public and retail sectors, overall IT spending is continuing its slow rebound, according to a new survey from consultants Wendover and Global Insight. The Wendover-Global Insight IT Spending Index, which measures the intentions of IT decision-makers to invest in near-term capital projects, rose 19 percent to 49.5 in October. The jump comes […]

After two years of a wrenching dot-com fallout and technology recession, 2003 marked a time when growth prospects for information technology improved, all while innovation kept marching on. CIOs budgeted for hardware and software upgrades again. Sector leaders bought startups to attack new markets. And several technologies advanced on the ‘early adopter’ to ‘mass market’ […]

IBM is reportedly looking to shift up to 4,700 programming jobs overseas, a move that will raise the volume of the debate over the trend of IT outsourcing. Big Blue has instructed managers to prepare to move the jobs to China, India and other countries where technical talent is high and labor costs low, according […]

Unlike this summer’s blackout, Hurricane Isabel isn’t catching anyone by surprise — least of all voice and data network operators with facilities and customers along the Eastern Seaboard. For days, carriers have been bracing for the swirling storm that’s forecast to hit North Carolina tomorrow. All are optimistic they can keep service up and running, […]

BOSTON — Hewlett-Packard must improve call center operations to catch Dell in the consumer desktop market, the company’s CFO said. “We’re not moving enough through the direct channel,” Bob Wayman said at the SG Cowen Fall Technology Conference this morning. He conceded that Dell call center representatives do a better job cross-selling and up-selling their […]

Lucent’s financial woes are a “big step backward” for the company but they don’t mean the telecom industry rebound has fizzled, analysts at Deutsche Bank Securities (DB) said. On Tuesday, the Murray Hill, N.J., equipment maker warned it would lose 6 cents to 8 cents per share on revenues of about $1.97 billion in the […]

Enhancing its Lotus software portfolio, IBM has bought Aptrix, a privately-held, Australia-based provider of Web content management software for an undisclosed sum. The acquired technology, which will be folded into the Lotus Workplace Content Development offering, helps users create, share and post information on corporate Web sites and portals. A spokesman for Cambridge, Mass.,-based Lotus […]