Catchpoint Introduces Digital Experience Score

NEW YORK — Catchpoint is rolling out a four-part scorecard to present IT teams greater insight into employee productivity.

The real-time Catchpoint Digital Experience Score provides a metric of end-user digital experiences for employees by combining network and application experiences with user device performance, according to the company this month. It is a module within Catchpoint’s digital experience monitoring (DEM) platform.

The scorecard was developed to give IT teams “a quantifiable measurement” of employee experiences with IT to “quickly identify the source of problems and fix them faster.”

IT teams often go through incomplete reports and data “that only tell half the story” about the end-user employee experience and have “no measurement system in place,” according to Catchpoint.

See more: Acquia Updates Open Digital Experience Platform (DXP)

The Digital Experience Score is intended to offer visibility into essential components of the IT service delivery chain that account for the end-user employee experience and areas for improvement. 

The score is calculated as an average of the data coming from devices, applications, and networks, providing an overall real-time summary of what’s occurring.

IT teams can also use the score to baseline and improve employee digital experiences to increase workforce productivity.

“If you have no real visibility into the quality of employee experience on the apps, networks, and devices they interact with every day, how can you make it any better?” said Mehdi Daoudi, CEO, Catchpoint. 

“IT teams can go beyond the basic visibility that other solutions provide to deeply analyze and optimize the complete digital experience.”  

The Digital Experience Score is set up by default in the DEM platform and auto-populated based on data in the platform and any third-party integrations.

Key capabilities of the experience score include:

• Experience Score: The Experience Score is a composite of Endpoint, Network, and Application scores. It is calculated as an average of the three scores and helps provide a summary of overall end-user experience.
• Endpoint Score: The Endpoint Score shows the impact an endpoint device is having on user experience. It is calculated by factoring in device-specific metrics, such as CPU and memory utilization.
• Network Score: The Network Score shows the impact the network is having on user experience. It is calculated with various network measurements, such as packet loss and round-trip time.
• Application Score: The Application Score shows the impact one or more applications are having on user experience. It is calculated using load times, perceived application performance, and additional factors, such as errors and timeouts.

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