Tuesday, February 7, 2023

Stuart J. Johnston

Stewart J. Johnston is a Datamation contributor.

Web Retail All About Customer Experience

A report released today ranking the top 100 online retailers for customer satisfaction finds that the customer's experience with a retailer's Web site is a key component...

Microsoft Aims for ‘Identity Metasystem’

Microsoft (Quote) announced Wednesday a set of initiatives aimed at aiding interoperability between competing online identity management systems based on information card technologies. As part of the...

Wily Readies Customer Experience Manager Update

CA's Wily Technology division will ship Friday an update to its Customer Experience Manager (CEM) product that provides new troubleshooting tools, the ability to generate simulated end-user...

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