Kevin Reichard

Moving your company’s infrastructure to an IP-based environment isn’t a simple chore, particularly if there’s any customer service involved. Unless you want to have a huge call center handling every aspect of customer support, you’ll need to automate processes to some extent. VoiceXMLcan help that automation take place. Though not a new technology, VoiceXML is […]

Borrowing a little from Hewlett-Packard and from its own mainframe division, IBM today unveiled a dramatic upgrade to its midrange UNIX server line that includes new pricing schemes and brings computing-on-demand to IBM customers in a number of ways. The new eServer p690 system is built around IBM’s 1.7-GHz POWER4+ processor — the faster POWER4+ […]

Positioning its existing software toolkit as potential competition to Microsoft’s emerging Passport authentication/e-commerce service, Sun Microsystems has released a new version of iPlanet Directory Server designed to let companies centrally manage user identity and entitlement, and share this information across multiple applications on an e-business web site or portal. This new version, Access Management Edition […]

Wireless adoption in the corporation has progressed to the point where a clear majority of respondents plan on implementing or expanding wireless access within the next 18 months, according to a new research report, with security and implementation costs possibly limiting this further expansion. The report, made public by the Wireless Ethernet Compatibility Alliance (WECA), […]