Salesforce’s Missionforce Arrives for AI-Fueled National Security

Salesforce has created a dedicated business unit called Missionforce, designed to revolutionize US national security operations with AI-powered workflows.

Plenty of companies talk about supporting national security. Salesforce is putting serious resources behind it. The new unit will be powered by AI. Kendall Collins, who joined Salesforce back in 2023, is leading the fight for business glory.

“With Missionforce, we’ll now bring the best of AI, cloud, and platform technology from the private sector to modernize critical areas including personnel, logistics, and analytics,” Collins said. “The goal is simple: to help our warfighters and the organizations that support them operate smarter, faster, and more efficiently. There’s never been a more important time to serve those who serve.”

A question of timing

So why now? Defense organizations are drowning in outdated systems and manual processes that slow critical operations. Salesforce already holds contracts across federal agencies and multiple military branches, including the Army, Navy, and Air Force, giving the company a front-row seat to what actually works in the field.

But here’s the kicker, Salesforce’s existing security credentials. The company maintains Top Secret and DoD Impact Level 5 authorizations, which means it can handle the most sensitive military data. Its Government Cloud platform already adheres to frameworks like FedRAMP, ITAR, and HIPAA, a level of protection federal buyers recognize. These aren’t new capabilities the team is scrambling to build, they’re baked in and trusted at the highest levels.

A state agency revamped its unemployment benefits system in January using Salesforce Government Cloud, dramatically reducing processing times. Federal agencies have used the platform to improve disaster response coordination, enabling real-time updates and efficient resource allocation during critical situations.

Salesforce’s ecosystem supports connectivity with existing systems through tools like MuleSoft for APIs and AppExchange for custom solutions. Major defense giants like Lockheed Martin and Boeing have already used Salesforce for enhanced project management and strategic decision-making, a strong signal the platform works at the top tier.

How this reshapes national security

This announcement points to a shift in how defense technology will evolve. The US Army’s 2022 Cloud Plan called for using cloud-based technologies to create a secure, digital, and scalable path forward. Missionforce looks positioned to deliver on those goals, from expanding cloud adoption to accelerating data-driven decisions.

The implications stretch far beyond military applications. By automating workflows and reducing manual errors, this approach could transform how government agencies handle everything from permit processing to emergency response. With 23,000+ users conducting 9 million+ transactions daily already relying on similar cloud-based systems, the scalability beyond the defense sector potential is very good. What started as a defense announcement could become the template for how all government operates in the digital age.

A busy week

In other news this week, CrowdStrike and Salesforce announced a new partnership to enhance the security of AI agents and applications built on Agentforce and the Salesforce Platform.

Salesforce also revealed plans to invest $6 billion in its UK business through 2030. This new commitment from Salesforce, which has operated in the UK for 25 years, will support UK and European companies’ “transformation into Agentic Enterprises, with humans and AI agents working together to drive customer success.”