SEATTLE — Best Buy selected Amazon Web Services (AWS) as its “preferred” cloud provider for cloud infrastructure services and as its strategic partner for developing cloud engineering talent.
The collaboration will help Best Buy apply cloud technology across its retail operations and support the “rapid innovation” of its customer experience (CX), including digital experiences created by its teams, according to AWS this month.
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Using AWS’ cloud capabilities, Best Buy’s product teams and engineers work to “transform the way people buy technology.” Best Buy applies AWS compute, storage, database, and security services to create new experiences for customers, including the ability to virtually interact with experts to receive live demos of physical products. For example, Best Buy’s Totaltech program provides members with access to 24/7 tech expertise delivered via an AWS-powered chatbot and the sense their tech support needs “can be resolved quickly.”
Best Buy will work with AWS to accelerate the pace of its cloud migration and implementation of its “cloud-first” strategy, beginning with moving additional retail operations workloads from on-premises data centers to AWS. Moving forward, Best Buy will expand its use of AWS capabilities and AWS Marketplace to “increase resilience, gain agility, and accelerate innovation.”
The companies will also give Best Buy’s growing teams of technologists access to AWS’ comprehensive cloud training and certification curriculum. Best Buy is committed to hiring 1,000 employees to its technology team — with 30% of them being diverse, specifically Black, Latinx, Indigenous, and women.
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“Our purpose to enrich lives through technology has never been more important, and this new partnership with AWS is another step in our commitment to deliver outstanding experiences for our customers,” said Brian Tilzer, chief digital and technology officer, Best Buy.
“Not only will AWS’ cloud technologies help us in this work, but in combination with our culture of innovation and reinvention, they will give our teams invaluable development opportunities, as we continue to grow our skilled teams and remain one of the best places for amazing technology talent to thrive.”
Werner Vogels, VP and CTO of Amazon.com, said Best Buy is using AWS’ “comprehensive set of cloud services to accelerate its innovation.”
“Our shared culture of customer obsession and innovation will help us work together to ensure that the cloud will benefit every customer across every aspect of their business,” Vogels said.
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