Paul Chin

When I was a kid, I always wanted to be Batman. Sure, he didn’t have any superpowers. He couldn’t fly or see through walls. He wasn’t bulletproof like that goody-goody Superman. But what Batman did have was a dark edge, cool mask with pointy ears, and a utility belt containing all sorts of gadgets that […]

Dear Windows, I’m sorry to do this with a letter but I don’t think I can handle seeing you in person. We both know that things haven’t been quite right between us these last couple of years. I’ve noticed that we’ve been drifting apart for a long time. I haven’t spoken with anyone in your […]

The words “help desk” can conjure up very different emotions depending on whom you ask. On one side, it can be viewed as some kind of terrestrial savior, seemingly able to solve complex technical problems with little more than a jar of algae and some bamboo shoots. On the flip side, it can be that […]

No one short of a masochist consciously seeks out trouble. If given the choice between relaxing on a beach and having an angry mob force its way into your office, most of us would choose the former. But as someone in a leadership position, you need to take the bad with the good. In my […]

Trying to get a message across to every employee in an organization is a lot like trying to control kids in a school bus: some will listen; some will hear but misunderstand the message; and some will ignore the message altogether and later complain, “But nobody told me.” Communicating to hundreds, sometimes thousands, of employees […]

Users are not passengers, they’re the biggest driving force in the direction of an intranet — they just don’t know it. Many users end up frustrated with their IT systems because they feel as though they’re sitting in some stuffy backseat being lead around by others, that they have to take what they can get […]

Trying to get a message across to every employee in an organization is a lot like trying to control kids in a school bus: some will listen; some will hear but misunderstand the message; and some will ignore the message altogether and later complain, “But nobody told me.” Communicating to hundreds, sometimes thousands, of employees […]