As a growing proportion of organizations are willing to adopt SaaS alternatives to traditional, on-premise software productsincluding small- and mid-size businesses (SMBs) as well as large-scale enterprisesthey also seek to leverage the underlying functionality of these on-demand applications to develop their own solutions or more easily integrate multiple SaaS solutions together.
Although most people associate SaaS with stand-alone on-demand applications such as Googles collaboration and productivity oriented applications and Salesforce.coms customer relationship management (CRM) and sales automation solutions, the truth is that SaaS alternatives now exist for nearly every software application category.
In fact, THINKstrategies SaaS Showplace includes over 700 SaaS vendors offering over 3000 SaaS solutions across 75 different horizontal and vertical application areas. A November 2007 survey conducted by THINKstrategies and Cutter Consortium found that the majority (53.8%) of our survey respondents are utilizing horizontal SaaS applications, over a fifth (21.5%) are employing industry-specific SaaS solutions and another quarter of the respondents are using both. We also found nearly three-quarters (72.3%) of the people who responded are using SaaS solutions to fill unmet needs and the remainder are swapping out their legacy applications for new SaaS solutions.
As customers become more receptive to SaaS alternatives, the number of SaaS players is exploding. This gold-rush effect is creating greater competition and confusion in the market as customers try to weed through a proliferation of SaaS solutions.
And, as customers become more knowledgeable about SaaS alternatives, their expectations are also rising as they attempt to make more strategic sourcing decisions to control the number of vendors they must manage and ensure that their SaaS solutions can easily integrate together.
In response, the SaaS market is also undergoing a maturation process that resembles the shift which occurred in the traditional software industry.
Todays SaaS platforms are built on a combination of multi-tenant architectures, third-party integration technologies and cooperative business partnerships, or ecosystems.
Just as the legacy application leaders of the pastsuch as Microsoft, Oracle and SAP used software suites to address a greater share of their customers application requirements, so are SaaS companies today seeking to win a greater share of the rapidly growing market via their platform strategies.
These platforms are aimed at aspiring SaaS vendors and user organizations. The aspiring SaaS vendors can leverage a SaaS platform to accelerate their development processes, and reduce their costs and time to market. By aligning themselves with an established platform provider, SaaS companies can also overcome customer concerns regarding integration issues.
User organizations can utilize these platforms to develop their inhouse applications so they can interoperate with pre-existing applications. A quarter (24.6%) of the respondents to Cutters SaaS survey reported that they are selecting SaaS providers that offer platform capabilities. Nearly a third of the respondents (35.4%) said they are selecting SaaS companies that offer platform and point solutions.
Percent of Companies Using or Considering On-Demand Platforms
Source: THINKstrategies/Cutter Consortium 2007.
SaaS Platform Players and Strategies
Salesforce.com pioneered this shift with its AppExchange partner ecosystem and force.com development toolkit. The AppExchange is Salesforce.com's third-party integration and marketing clearinghouse. The Force.com development toolkit enables software developers and independent software vendors (ISVs) to build SaaS solutions on the development code and framework which Salesforce.com has used to build its own on-demand applications. The platform also permits these developers and ISVs to integrate their applications to Salesforce.com's applications.