The year 2009 was a dismal one for carriers and handset vendors alike. Sales were down, replacement cycles were way up and the trend of voice services (be they fixed or mobile) becoming a commodity continued unabated.
Yet, in the worst economic climate since the Great Depression, the mobile market had one piece of encouraging news: smartphone adoption spiked.
According to Gartner, smartphone sales were way up in 2009, representing 14% of the overall mobile market, an increase of 24% over 2008. Gartner believes that adoption will continue to trend upwards, culminating in smartphone sales surpassing PC sales by 2013.
While problems such as security and expensive data plans may well bedevil the space, the fact remains that for IT the time to start planning for smartphones is now. With that in mind, we surveyed the smartphone landscape with one question in mind: which smartphone is the best one for IT? Heres what we found:
The BlackBerry started out as a business device, and despite moves to appeal to a broader consumer audience, it remains a business device.
BlackBerry has the best email platform, best remote monitoring and security, best keyboard, hardiest hardware, best displays, and fantastic battery life due to mobile optimization, said Maury Margol, president and co-founder of the Wireless Technology Forum.
Margol pointed out that BlackBerry syncs all PIM data over the air with the BlackBerry Enterprise Server, has a removable battery and allows users to run applications in the background none of which the iPhone does. BlackBerry may have fewer apps, but the apps they have are business focused, he added.
Greatest strength: Rock-solid email integration.
Biggest weakness: Browser and OS lag behind those on iPhone and Android.
Hot model: Bold 9700, edging out the Storm2 9550. (Yes, the Storm2 counters iPhones and Androids with a touchscreen, but a BlackBerry just doesnt feel like a BlackBerry without that built-in keyboard.)
Must-have IT app: Priced at $49.99, Wireless Database Viewer Plus from Cellica Corporation lets you view and update any desktop-side database from your handset. Additionally, this app keeps you current, synching automatically whenever a database is changed.
App IT would like to keep away from users: UnlockIT ($19.99) from Volcari Software helps users get around security policies that require passwords after the phone is idle for a minute or two.
Cool non-IT app: Have you just had one of those days where servers crashed, critical data wasnt backed up or the latest security exploit ran wild through your organization? If so, fire up the Bartender Pro from Epic Applications. At $2.99, why would you not have a database of stiff drinks at your fingertips? A cool feature is the ability to get recipes tailored to whatever liquor and mixers you have on hand.
Carriers: The big four (AT&T, Sprint, Verizon, T-Mobile), plus a slew of smaller carriers, such as Cellular South, Cincinnati Bell and Metro PCS.
The iPhone is and always has been a consumer-focused device, but that hasnt stopped IT pros from flocking to it.
I used a BlackBerry for years and was very happy with it, said Rob Groome, IT manager at University of Southern Californias Institute for Creative Technologies. I switched to the iPhone for one simple reason: device consolidation. I was tired of lugging around both a smartphone and iPod.
For his personal usage, Groome is happy he made the switch. When it comes to managing ICTs workforce, however, Groome is more circumspect. Its important to remember that the iPhone is a personal device that people are using for business. BlackBerry is the reverse.
According to Groome and other IT pros I spoke with, the iPhones biggest flaw, from an IT perspective, is that there is no central management portal. Apple doesnt have anything that matches the BlackBerry Enterprise Server, which means that centralized security policies are a no-go.
The iPhone has two other glaring weaknesses when it comes to business use: you cant run apps in the background (if you remember correctly, Apple was late to this game on desktops as well) and you cant swap out the battery for prolonged use.
That doesnt mean that the iPhone isnt winning converts in the IT world. Paul Urfi, director of MIS/IT for Cadec, a telematics firm, calls his iPhone his Mobile NOC.
I live on my iPhone. Everything I can do sitting at my desk, I can do on my iPhone. I VPN in and I can securely do terminal sessions, remote desktop and pretty much any admin job I have on my to-do list, he said.