It’s been an "septimana horribilis" (horrible week) for social networking giant Facebook.
First, Facebook got its keister handed to it by Google+in a customer satisfaction survey. Then another report showed that Facebook is bleeding users.
This isn’t the end of the world for Facebook. There’s still hope for the company. But a radical shift is needed now to stop Facebook from declining into irrelevancy.
The American Customer Satisfaction Index (ACSI) released a reportyesterday that contained devastating news for Facebook. The social network, which was already at the bottom of last year’s survey, fell an incredible 8%, scoring just 61 points on a 100-point scale.
Not only was Facebook the lowest-scoring social network by far, it was among the five lowest scoring companies in all categories measured by the ASCI.
It gets worse: Facebook’s most direct competitor, Google+, topped the survey, coming in at number-one with a score of 78 -- a position it shares only with the beloved Wikipedia site. (This is Google+’s first appearance on the annual survey.)
At least Facebook has still got their subscriber numbers, right? Well, that’s the other bad news.
Capstone analyst Rory Maher reportedthis week that his proprietary software, which tracks Facebook user numbers, says Facebook is bleeding users.
For example, he says, Facebook’s user base dropped by 1.1 percent in the US. Of the other major countries in which Facebook has a lot of users, a few are growing slowly, others are declining and many are holding steady.
Long story short: It appears that Facebook’s incredible user growth has plateaued, and this while other networks like Google+ and Pinterest are growing rapidly.
Social sites have been around long enough for us to know that even the strongest winners can crash and burn quickly.
Facebook itself once played the role of the tiny upstart that didn’t have a prayer against Mighty MySpace. Look at the two networks now. It’s clear that MySpace’s fall is closely linked to Facebook’s rise as a preferable alternative.
Digg was valued at $160 million back when that was an astronomical amount to be valued at, but its assets were sold off this week for less than one-tenth that amount.
Like MySpace, Digg was plagued by internal problems it just couldn’t resolve. And like MySpace, Digg’s fall was associated with a replacement by a superior rival -- in this case, by Reddit.
In fact, no major social network or social bookmarking site has been able to retain the lead in its category for more than a few years. So far, the “norm” has been that today’s social leader is always tomorrow’s loser.
That fact has to be factored in when pundits say Facebook will rule supreme always. In fact, staying number one is very unlikely for Facebook.
There’s a telling scene in the movie The Social Network in which the conversation turns to monetization. Facebook’s founding investor, Eduardo Saverin, wants to start making money on the site by the introduction of advertising. But the Zuckerberg character is against it, saying that ads will ruin what’s good about “TheFacebook.”