Action Technologies offers first eBRM suite for PSOs
Action Technologies has introduced the first eBusiness Relationship Management (eBRM) application for professional service organizations (PSOs). Called eBRM2000, the new software increases customer satisfaction and manages the profitability of a service engagement's revenue generating activities through rich client interactions.
eBRM2000 is powered by ActionWorks Metro, Action Technologies' business process automation software. As part of a robust feature set, eBRM2000 provides document management, best practice management, delivery management, resource management, business management, interaction management, and knowledge management.
Insite Objects utility helps SAP site managers
Because WHUS is installed in parallel with the standard SAP help system, users still have full access to the standard SAP extended help option. With context-sensitivity, WHUS enables the user to access help configured at the DYNPRO, module, or transaction level. WHUS is fast, easy to install, and simple to use.
WHUS works with any Web browser and is compatible with Windows 95, 98, NT, and 2000 operating systems, as well as Macintosh and SAP-supported versions of UNIX.
Touchtone introduces eCRM software for AS/400
Wintouch eCRM Customer Care combines customer, contact, and activity information with integrated e-mail, chat, help desk, and customer applications. Its SFA application facilitates and automates processes and workflow in the sales cycle, including contact management, sales opportunity identification, and tracking and sales forecasting. The marketing automation provides solutions for lead distribution and marketing campaign management including targeting, planning, and analysis.
In addition to custom enterprise GUI screen design, departments or end users can additionally drag and drop fields for additional customization. Screen field labels are also easily changed for language localization. There is no limit to the number of database fields or customer/contact records.
Bearing Inspection selects Epicor's Impresa MRO software
Great Plains Software reports record third quarter
Net income and diluted earnings per share for the third fiscal quarter, excluding the effect of amortization of acquired intangibles, were .5 million and 21 cents per share, respectively. These results compare to .5 million and 24 cents per share for the same period last fiscal year.
Net income and diluted earnings per share for the nine months ended February 29, 2000, excluding the effect of amortization of acquired intangibles, were .7 million and 72 cents per share, respectively, compared to .9 million and 61 cents per share for the same period last fiscal year.
Cybermation software agent provides flexible SAP R/3 scheduling
This agent will work with R/3 systems running on AIX, HP-UX, Solaris, and Windows NT operating system servers. Users will be able to monitor R/3 batch workload from the same workstations that they use for all applications.
PowerCerv's ERP Plus receives Microsoft BackOffice certification
Microsoft BackOffice certification indicates that ERP Plus 9.0 met stringent, Microsoft-defined technical criteria in the Windows NT Server and Microsoft BackOffice environments. Core requirements for certification include: Win32 Application Programming Interface (API), single sign-on with no forced security revalidation after logon, ability to publish performance monitor indicators through Microsoft Windows NT APIs, ability to publish events to an event log, and the ability to run as a Windows 2000 Server Service or COM+ application. An independent BackOffice authorized testing center performed the testing.
Niku Selects NEON for Internal Infrastructure
Niku has licensed NEON's e-business infrastructure platform to integrate the company's core IT infrastructure, such as Niku professional services automation applications, ERP solutions, customer relationship management (CRM), technical support, and accounting systems.
MAXIMUS fleet management software now on Linux and Windows 2000
In addition to the Red Hat Linux and Microsoft Windows 2000 versions, CSI-MAXIMUS offers fleet systems that run on NT 4.0 from Microsoft, AIX from IBM, HP-UX from Hewlett-Packard, Digital UNIX from DEC, and Solaris from Sun.
Bank of America selects NCR Relationship Optimizer
Brio.Portal to integrate Autonomy
The integration of Autonomy's pattern-matching technology enables Brio.Portal to identify and rank the main concepts within any piece of text (independent of the language). Autonomy's solution retrieves relevant matches and assigns a rating far more accurate than any keyword-based system on the market today. Autonomy also enables the automatic categorization, linking, and personalization of information.