Emily Kay

People naturally expect the best from their healthcare providers. Often, however, they are forced to accept less than stellar service from their insurance companies. But thanks to the Internet, many forward-thinking providers are better at understanding and anticipating their customers’ needs. Take Capital Blue Cross, for example. IT officials at the 2,000-employee health insurance company, […]

More and more multinational corporations are taking the global enterprise resource planning (ERP) plunge to unify their worldwide business operations. For these organizations, the payback is clearly worth it. “To be able to work as a total entity and manage your dollars, materials management, people, and information, and to analyze where your market is and […]

In this article: AT A GLANCE: American Century Investments Lessons learned Don’t tell Stephen Cole the return on datamining is modest or yet to be proven. As assistant director of database marketing and analysis with $70 billion U.S. investment firm American Century Investments of Kansas City, Cole contends that datamining reaps big rewards. For Stephen […]

In this article: AT A GLANCE: Camelot Music TOOLKIT: Where To Go For Flexible-Pricing Software Enterprise Resource Planning Market Table When you’re playing on the same field as Best Buy, your pricing had better be competitive. That’s especially true if you’re a smaller specialty establishment in a shopping mall where walk-in traffic can just as […]