Network management tools

Here's what you need to know when it comes to managing your Web site and keeping track of its reliability.
Posted January 1, 1998

David Strom

David Strom

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No matter how you calculate "Web years," in 1999 the World Wide Web has matured with a variety of new technologies, tools, and techniques. Gone are the simple days of the mid-1990s when Webmasters could be concerned with one or two programs such as a Web server and scripting and authoring tools.

Today's Web is more complex, and its underlying infrastructure is more involved. Web software now comes with more options and choices. Sites now are all about retaining visitors with value-added services and improving network latency and site reliability. This is a very different situation from the good old days of the Web (say 1995), where most Webmasters and site operators were concerned about putting together good-looking HTML pages or offering ways to capture a visitor's attention with animated graphics and interesting backgrounds.

The recent sophistication of the Web is both a blessing and a curse. New technologies such as caching, load balancing, and network monitoring and management will take some time and effort to figure out. It also will take time to understand what works best for your particular situation. For example, if you are running a site with multiple Web servers located in different locations, your management needs will be more challenging than if your data center is under one roof. That's where this series, "New Web technologies to improve your site," will hopefully help you stay on top of these new technologies and decide which ones are most appropriate for your own Web site.

This article is the first of four practical surveys of new Web technologies that you can use to enhance your site. Over the next few months, I'll cover what is new and different about the Web as we approach the year 2000. This article will review tools to help you manage your Web site and keep track of its reliability using some very easy and inexpensive services and products. Part 2 will look at the universe of Web caching, including the various kinds of services and server technologies that can be used to improve the Web browsing experience both for your own network and for your visitors from around the globe. Part 3 will cover new kinds of payment processing technologies that are being put in place for a number of leading Web storefronts. Finally, Part 4 will examine the growing variety of outsourced services that you can use to enhance your own Web site and add depth in terms of e-commerce, hosting management, and additional services such as customer response management and e-mail outsourcing. Each article will provide examples of leading-edge technologies and links, whenever possible, to where you can try limited-term downloads of software.

I assume that you have some familiarity with installing and operating your own Web server, whether this is on Windows NT, UNIX, or some other operating system. While many of the tools and servers are only available for NT, many will also work on other platforms, or are available directly from Internet-based services and will work with any Web server. With any product, I will go into details about my usage and experiences, both good and bad, based on years of operating several Web sites and testing hundreds of different products.

Site monitoring

The world of Web server management takes in a fairly wide swatch of technologies. It also helps you--as a Webmaster or a CIO--accomplish several different tasks:

  • Ensuring that all aspects of your site are operating 24/7, or as close to continuous operations available to the Internet as you can afford.
  • Knowing what others, such as your competitors or allies, are saying about you, your products, and your corporation across the public Internet.
  • Ensuring that your site can be viewed by the widest possible collection of browsers and environments.
  • Ensuring that your site can deliver consistent performance, especially during peak load periods.
In order to accomplish these tasks, you'll need several different tools and you'll need to examine the various components of your Web site carefully. First, your Web server and other associated servers such as database, directory, and e-mail servers, all need to be up and available to the Internet. This means monitoring the various services or programs that are running on these servers and making sure that none has crashed or terminated unexpectedly.This also means understanding your overall Web content and how this content depends on each of these services. For example, your Web storefront's catalog may depend on a database server to display current items and inventory. Or you may have a form that will e-mail Web site visitors a confirmation message that depends on e-mail services working properly, as well as on the program that processes the underlying scripting language that creates the form. You might need to be able to connect to your corporate directory to route an inquiry to the appropriate mailbox for follow-up. And your Web site may make use of several other tools and processes, all of which require their own set of services to be operating, such as Allaire Corp.'s ColdFusion or database middleware tools.

There are several tools to help with these monitoring tasks (see table, "Web management technologies"). If you are running NT servers, perhaps the best product is App Manager Suite from NetIQ Corp. This software product contains three components: First are a series of software agents to monitor the particular service of interest, whether this is an Exchange server, SQL Server, IIS, or general NT services. Second is a management console that keeps track of the agent and the service and sends alerts. Finally are additional modules to communicate with the alert system, ranging from alphanumeric pagers to more sophisticated network management frameworks such as Computer Associates Inc.'s Unicenter TNG or Hewlett-Packard Co.'s OpenView.

Additional products include Sitescope from Freshwater Software Inc., which has similar monitoring components but also runs on a few different UNIX platforms in addition to NT. A different sort of product is ServerSitter from FastFocus Systems Inc. This takes the form of a special add-in adapter card that sits inside your NT server and monitors it constantly to ensure that it is running reliably. When the card detects the server has crashed or certain critical services have failed, it sends a signal to reboot the machine. Given that NT can be unstable under certain circumstances, an investment in this product seems prudent.

Web Management Technologies
Product, Vendor, URL Price Function
App Manager Suite, NetIQ $2,500+ Windows software monitors NT services only, but includes a wide range of support for Exchange, SQL Server, and connectors to management frameworks such as Tivoli, Unicenter TNG, and Open View.
CompanySleuth from Infonautics free Net-based service that keeps track of stock prices and investor information on a series of target companies, and sends daily e-mail reports. varies Service provider that can manage the entire e-commerce path and processes.
Serversitter, FastFocus Systems $349 Hardware card for NT, Windows 95/98 servers that will automatically reboot a hung server.
Site Watch 2000 from NET Resolve varies Net-based service to monitor your site from dozens of different locations around the Net.
Sitescope, and SiteSeer, Freshwater Software SiteScope, $495-$1,295 SiteScope is software to monitor NT and UNIX servers. SiteSeer is a Net-based service to keep track of particular servers and URLs. Both provide various kinds of notification.
SiteSeer, Freshwater Software, $995-$3, 495/yr
Tracerlock, from Peacefire free Net-based service that looks for mentions of keywords across the entire Web and sends daily e-mail reports with URLs.
Uptime, from Phil Greenspun free Net-based service that keeps track of particular servers and URLs and sends notification via e-mail when unable to connect.
WebPartner from VerticalSoftware free Net-based service that keeps track of particular servers and URLs and sends notification via e-mail when unable to connect.
WhatsUp Gold, from Ipswitch $695 Windows software that provides notification and monitors a range of devices, including hosts, servers, and hubs.

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