Service Pack 3 was scheduled to release Tuesday April 29th for Automatic Delivery. However, a problem with the Service Pack has prompted Microsoft to suspend automatic delivery until further notice. The announcement was a great disappointment to users and industry insiders alike.
What went wrong and why?
According to reports out of Redmond, the new Service Pack has compatibility issues. Thats putting it lightly. It turns out the update could possibly cause data loss and corruption in the Microsoft Dynamics Retail Management System (RMS).
If youre like me, you are wondering okay why should I care? Well, youre right, this flub should not affect the masses.
What has so many up in arms is not this delay itself, but the fact that this is one of a series of delays. Service Pack 3 was due to be released in 2006; it was then pushed back to early 2007. Here we are in the second quarter of 2008 and still no service pack yet.
Even more irritating is the fact that it was avoidable. Microsoft knew that the problem existed since April 24th. A report was posted to the Dynamics RMS support forums by a Microsoft representative. With the Service Pack due to be released to users five days later, why did we need to wait for the deadline to come and go with no fix and no release?
I must admit that I am not quite certain the number of Dynamics RMS users that would be affected by the service pack update. However, I am quite sure the number of users affected by the service pack update for Dynamics RMS is vastly smaller than those who have been anticipating a service pack for their beloved Operating System. A service pack almost two years behind on delivery.
At this point, with Vista struggling to gain foothold, and MAC and Linux wooing disgruntled (formerly faithful) Windows users, the last thing they needed was to make people angry. Of course, the drama that is Windows Vista lately is not without a part in the latest mess.
Microsoft has also suspended the automatic distribution of Windows Vista SP1. Yes, you guessed it: the problem was first discovered in machines that downloaded and installed Vista SP1. Apparently the service pack alters the records that were handled in the SQL databases for RMS, but as I said before, with Vista struggling it did not need any more bad press.
Next page: When can we get the new Service Pack?