Hiring and managing top-notch data center employees makes all the difference in a company's work flow. Kenneth Hess talks about what makes these key players tick.
The people who support the data center are ready to serve you, your business and your customers. They're focused on delivery and maintaining a solid service. However, don't assume they are your personal servants; they aren't. They serve everyone's interests equally. It's important to meet them so both you and they can put a face to the business and the service; otherwise, your business is that set of 15 servers in Rack 14 at Location S52, and they are data center drones with no personalities who love to reboot your systems.
The first person you meet in the data center is the man or woman in blue: Security. Security personnel grant you initial access to the data center with a visitor's badge or an escort. For those not visiting the data center in "one off" fashion, security personnel also set up your eye scans and badge access, and maintain physical protection for the facility. The people in blue also watch the security cameras and keep a vigilant eye on hallways, access points, streets and Headline News (CNN) for terror and threat updates. Security personnel are your data center's best human investment.
Read the rest at ServerWatch.