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Managing Application Upkeep and Performance

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AT&T: As many applications – from customer relationship management (CRM) and enterprise resource planning (ERP) to voice, video, data and even telepresence applications – converge onto a common infrastructure, application management becomes more difficult. This white paper suggests several steps enterprises should take when rolling out new applications:

  1. Choosing Apps and Evaluating Existing Resources
  2. Understanding Expertise and Support Requirements
  3. Choosing which Parts to Own and Manage

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