Going Beyond ITIL

Learn more about using business intelligence and advanced analytics for capacity management.


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SAS Institute: This white paper first introduces the difficulties inherent in data center capacity management. It then relates the ITIL framework to capacity management, and then offers a six step methodology for going beyond ITIL to implement capacity management. Those steps include:

  1. Define scope
  2. Define standards
  3. Establish current usage reporting
  4. Establish future demand forecasting
  5. Assess other impacts
  6. Communicate through a capacity plan

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