dcsimg

Linux Support Services: Page 3

Posted December 9, 1999
By

Dan Orzech


(Page 3 of 3)


A Sampling of Linux Support

Caldera Systems, Inc.
Orem, Utah
www.calderasystems.com
888-GO-Linux (888-465-4689)

* Installation Support

  • 90 days or 5 incidents (whichever comes first) of e-mail support included with purchase.

    * E-mail Support

  • Unlimited e-mail support. E-mail must come from one contact at your company.
  • 24-hour response time.
  • One Year: $495 per System.

    * Hourly Telephone Support

  • Billed in half-hour increments.
  • $100 Per Hour.

    * One-Time Incident Call

  • One hour response.
  • $150 per incident.

    * Per Incident Support - Call Packs

  • One-hour response.
  • 8 a.m. to 9 p.m. EST phone coverage.
  • 24 x 7 x 365 add on available.
  • 5-Incident Pack $625.
  • 10-Incident Pack $1,000.
  • 20-Incident Pack $1,500.

    * Enhanced Support - Unlimited Telephone Support

  • 8 a.m. to 9 p.m. EST phone coverage.
  • Six-hour response. (Caldera says that current response time averages below two hours).
  • Upgrade to one hour response available.
  • 24 x 7 x 365 upgrade options available.
  • One Year: $950 per System.
  • Two Years: $1,699 per System.


    Corel Corp.
    Ottawa, Ontario, Canada
    www.corel.com
    800-772-6735

    * Installation Support

  • Standard distribution: 30 days of email support included with purchase.
  • Deluxe distribution: 30 days of phone and email support included with purchase.

    * Per Incident Support - Phone

  • One incident: $50.
  • Five incident pack: $235.
  • Advanced support (code or application development), per incident: $150.

    * Per Incident Support - Email

  • One incident: $30.
  • Five incident pack: $125.
  • Advanced support (code or application development), per incident: $100.


    Linuxcare, Inc.
    San Francisco, CA
    www.linuxcare.com
    888-LIN-GURU (888-546-4878)

    * Hourly $150/hour. Half-hour minimum. * Silver: 7am-5pm, PST. Optional remote administration. $50,000. * Gold: 5am-7pm, PST. Optional remote administration. $65,000. * Platinum: 5am-7pm, PST. Includes remote administration. $85,000. * Platinum: 24 X 7. Includes remote administration. $105,000.


    Red Hat, Inc.
    Durham, North Carolina
    www.redhat.com/apps/support
    888-REDHAT1 (888-733-4281)
    919-547-0012

    * Installation support

  • 30 days of phone support, 90 days of online support included with purchase.

    * Per Incident support

  • Available per incident for $225, or in packs of 5, 10 or 20 calls. A pack of 20 incidents is $3,499.

    * Enterprise Support Program

  • Silver: unlimited phone support M-F, 9 am-9 pm Eastern Time for up to 10 systems. $35,000/year.
  • Gold: Includes Red Hat Certified Engineer training for one person. $45,000/year.
  • Platinum: unlimited phone support 24X7, for any number of systems. Includes Red Hat Certified Engineer training for two people. $55,000/year.

    * Developer Support Program

  • Puts applications developers in contact directly with Red Hat Linux developers. $250/hour.

    * Red Hat Onsite - Onsite support, systems administration and consulting is available.



  • Page 3 of 3

    Previous Page
    1 2 3
     





    0 Comments (click to add your comment)
    Comment and Contribute

     


    (Maximum characters: 1200). You have characters left.

     

     

    IT Management Daily
    Don't miss an article. Subscribe to our newsletter below.

    By submitting your information, you agree that datamation.com may send you Datamation offers via email, phone and text message, as well as email offers about other products and services that Datamation believes may be of interest to you. Datamation will process your information in accordance with the Quinstreet Privacy Policy.