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Nearly a month after a software upgrade bumped Microsoft partners and customers off the company's volume licensing site, the main problem has been fixed but some users are still locked out.
Microsoft (NASDAQ: MSFT) is helping those partners and customers on a case-by-case basis, according to a post on Microsoft's SMB Community blog Monday.
"As part of an ongoing effort to improve the customer licensing experience, Microsoft recently upgraded the Microsoft Volume Licensing Service Center (VLSC). In standard systems testing, we encountered an issue with the registration system," Eric Ligman, global partner experience lead in the Microsoft Worldwide Partner Group, said in the post.
"We sincerely apologize to our partners and customers for the inconvenience that they have had during the upgrade improvements for the Volume Licensing Service Center site," Ligman said.
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