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In virtual world of e-commerce, fulfillment woes are quite real

New consumer's guide offers help for e-unfulfilled.

In virtual world of e-commerce, fulfillment woes are quite real New consumer's guide offers help for e-unfulfilled. E-tailing grew rapidly in 1999, but the inability of many Internet retailers to meet orders on a timely basis remains a problem. Many terrific Web site builders have found that dissatisfied, angry customers are real, not virtual, according to Armstrong & Associates, publishers of a new report on e-fullfillment.

Most e-tailers and many businesses initiating Web alternatives are turning to third-party fulfillment companies to solve this problem. Identifying the best fulfillment providers has been a challenge that will be addressed with the publication of "Who's Who in e-Commerce Fulfillment? Armstrong's Guide to e-Fulfillment Services Providers."

According to its publisher, the new guide to fulfillment companies provides a detailed roadmap for businesses and retail consumers looking for help in the e-fulfillment arena. Comparative information is provided on service capabilities, company sizes, key personnel, software, and current customers. In addition, case studies are presented to assist customers in identifying the prospect's best suited to their operations.

Traditional third-party fulfillment companies that are adjusting rapidly to the new environment are NFI, GATX and USF Logistics. Smaller companies like Matthew Bender are also catching on. FedEx and UPS have modified their services quickly to accommodate their e-commerce package customers, the report says.

"Who's Who in e-Commerce Fulfillment" contains detailed information on 60 companies and lists more than 100 companies. Some of these services providers have been in business for a few months -- others have been performing fulfillment services for decades and are now adding e-commerce capabilities. Service matrices allow for quick comparisons of provider capabilities.

The guide is more than 170 pages long; it sells for (hard copy only) or (hard copy and diskette).

For more information, contact Armstrong & Associates at (800) 525-3915 or e-mail dick@3plogistics.com.

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