Virtual stress testing: Page 2

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Manulife chose the e-TESTER and e-LOAD products from RSW Software Inc., in Boston. e-TESTER creates test scripts, which drive typical user interactions, and e-LOAD generates traffic based on test profiles. Lacroix was delighted to discover that his company's chosen vendor practiced what it preached. "After expressing interest in the RSW solution, I had a copy of the software on my desk within 24 hours and the RSW technical team at the ready to assist in answering my questions as I test drove the products," he says. "I installed the product, and within 25 minutes I was running load tests with 400 virtual users." And, as the Jan. 1999 deadline loomed, RSW was available 24x7 to address technical support issues. Welcome to Internet time.

Mainframes have become the spider at the center of the Web. In fact, mainframes themselves are being multiplexed to accommodate the astounding volumes that e-business is generating.
The project made its deadline, and going forward Lacroix and his colleagues at Manulife can now rest easier knowing that the test effort is consistent, predictable, and rapid enough to meet the pace of cyberspace. And, for future verification of the inevitable enhancements, Lacroix wisely recognized that creating a test library is a development effort. As a result, he apportioned the work between the technical staff--for development--and the nontechnical staff--for production use. Thus, it does not require technical expertise to execute tests on an ongoing basis.

Scaling for the future

It's interesting to note that Manulife was able to predict its peak load demand based on its customer and participant inventory. But even at a relatively low 2,000 users, the RSW technology required about seven Windows NT machines with high-speed processors and lots of memory to generate sufficient traffic.

Although this was significantly less hardware than the other vendor offerings Manulife considered, it still raises several disturbing questions: What do you do if you expect to have 200,000, or two million, concurrent users? Are automated stress-testing tools scalable? RSW is confident it can keep pace, but can the hardware platforms? No one knows for sure.

There is an irony buried in here. Obviously, the demise of the mainframe in the 1980s was prematurely announced. Instead of being replaced by client/server systems and now the Internet, mainframes have become the spider at the center of the Web. In fact, mainframes themselves are being multiplexed to accommodate the astounding volumes that e-business is generating.

Viewed this way, the mainframe is the nerve center and the point at which all channels converge--whether through the Internet, interactive voice response (IVR), electronic data interchange (EDI), or desktops and terminals--and therefore the ultimate choke point. While the Internet no doubt represents the most dramatic pace of growth, these other channels also compete for the same resources. How can you simulate them all? //

Linda Hayes As always, our problems continually leapfrog our solutions. Has your organization uncovered a choke point? Write me at linda@worksoft.com.

Linda Hayes is CEO of WorkSoft Inc. She was one of the founders of AutoTester. She can be reached at linda@worksoft.com.

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