Download the authoritative guide: Cloud Computing 2018: Using the Cloud to Transform Your BusinessThere are hot-selling notebooks and notebooks too hot to sell. Unfortunately for Dell, (Quote, Chart) it has the latter.
The biggest selling computer maker confirmed it is joining with the U.S. Consumer Products and Safety Commission (USCPSC) in a voluntary recall of some 4.1 million notebook batteries manufactured between 2004 and 2006.
The Dell-branded, lithium-ion batteries made with cells manufactured by Sony, are one of several suppliers Dell uses. In fact, Dell shipped some 22 million systems over the recall period so only a fraction of those are affected.
As of Tuesday, Dell said a special Web site, will be live with details of how customers can find out if their notebook is affected and how to replace their batteries at no cost.
Dell has been beset by stories racing faster than a forest fire across the Internet of some of its notebooks spontaneously catching fire. The Web site ConsumerAffairs.com reported in a story earlier this month how a Dell laptop allegedly exploded, causing a truck to catch on fire.
The story that got the most play was of a Dell notebook bursting in flames at a conference in Japan last month. The fiery image was posted on numerous Web sites.
But Dell spokesman Jess Blackburn said Dell has been investigating the problem well before these incidents and has been working with USCPSC to identify the timeframe of products affected and parameters of the recall program.