Three Technology Trends Your Company Can't Ignore

Just-in-time training using cloud computing, virtual processing and creative applications of technology are key efficiency drivers.
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Technology is evolving…fast. For that reason, it’s imperative that your company be focusing not just on the changes that are happening today, but also on the technological trends that are emerging and shaping the future of your organization and your industry.

Why? Because the more anticipatory you can be in regard to technology, the more creatively you can use it to gain competitive advantage.

As someone who has been accurately predicting the future of technology for over 25 years, I urge all leaders to focus on the following three trends that are emerging and reshaping the business landscape as we know it.

1. Just-in-Time Training

Thanks to cloud-based technology, we’re on the brink of a revolution in just-in-time training. This will enable people to use their laptops, cell phones, and tablet computers as a tool to receive training precisely when they need it.

In the current training model used by many organizations, people receive training for a variety of things before they actually need the expertise, thus taking the people away from their jobs and costing the company a lot of money. With just-in-time training, companies can keep people in the field without the specific training.

Then, when the person needs a certain skill set to complete a job or do a task, he or she can receive the training for it in real time via cloud-based technology.

For example, suppose your company specializes in selling and repairing commercial HVAC units. There a number of different units your repair staff needs to know how to fix. But rather than taking your people out of work and putting them in a multi-day training course, you keep them in the field without the specific training. When they have to repair a unit they are not familiar with, they can receive the training on how to fix it in real time via their mobile device as they are servicing the unit.

Now, let’s take this trend a step further. Suppose the commercial HVAC repairperson is onsite, servicing something he’s never worked on before. He uses the just-in-time training module via his tablet computer. But he’s still confused about a certain aspect of the repair. All he has to do is touch the “help” icon on his screen and it immediately connects him to a master trainer live on the screen.

But instead of just telling the master trainer what the problem is, the repairperson can put on a headband that has a camera on the front, much like the headbands with a light on the front that people use for camping or car repair. By wearing this digital, high-resolution camera that interfaces with the mobile device, the repairperson can show the master trainer exactly what the issue is.

Now that master trainer can see what the repairperson sees and can tell him exactly what to do. The master trainer can lead the repairperson through the repair as if he were standing right there with the repairperson. Talk about a dramatic savings and increase in efficiency!

Realize that using cloud-based technology for just-in-time services goes way beyond repair. It could be used to train people on new software, train salespeople on product upgrades, instruct employees on new policies and procedures, etc. And it’s different and better than a standard tutorial, because the training can be accessed via any device, anywhere, and at anytime…and it offers an option for live help.

In reality, the applications for cloud-based, just-in-time services are virtually limitless.

2. Processing Power on Demand

The increased bandwidth that our mobile devices now receive enables us to connect to the cloud-based technologies easier and faster than ever before. And one thing we know about bandwidth is that it will continue to increase. Because of this, we’ll soon be able to take advantage of another trend that I call processing power on demand – or virtualized processing power.

We have already virtualized so many things. We have virtualized storage where we can store our data on a cloud-based network. Many companies choose this option for data safety and ease of backup, as well as for the ability to access the data via any device. We have virtualized our desktops so that we can see our desktop on anyone else’s machine, just the way it’s supposed to look.

It only makes sense, then, that processing power will be virtualized too. In other words, a mobile device only has a certain amount of processing power. But if you can tap into additional processing power via cloud-based technology, you can turn your mobile device into a super computer where you can do advanced simulations and crunch different data streams together to get real time analytics.

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Tags: cloud computing, mobile apps, training

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