Working Smart in IT Operations - The Case for Consolidated Operations

This white paper explores the problems IT operations can encounter in coordinating the activities of multiple application and infrastructure specialist teams, and it proposes the consolidated operations approach as a solution.

HP: Small, individual IT teams can sometimes lose sight of the big picture in IT operations. Sometimes, multiple teams work separately to solve the same problem, adding unnecessary expense.

Consolidated operations brings sanity back to the IT department by eliminating duplicate effort, streamlining communication, resolving as many incidents as possible at tier 1, and escalating incidents that cannot be resolved by tier 1 to the right specialist the first time and with all relevant information. It requires monitoring by applications and infrastructure, establishing an operations bridge, and enhancing application and infrastructure specialist teams.

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