HP, Oracle Dispute Over Itanium Now in Judge's Hands
By Datamation.com Staff | Article Published June 27, 2012
By mid-July Judge James Kleinberg will decide if HP and Oracle had a contract regarding Itanium support.
Tags: support, lawsuit, HP, contract, Itanium, Oracle, servers
Fear and Loathing: Software Developers Do Customer Support
By Eric Spiegel | Article Published July 18, 2011
Software developers are often called upon to provide end-user support. Is this a good idea?
Tags: help desk, developers, support, developer salary
IT Managers: Managing Engineers vs. Managing Support Staff
By Scott Alan Miller | Article Published September 01, 2010
IT managers need to manage these two groups knowing that the engineers' goal of productivity contrasts with support staff's focus on availability.
Tags: developers, IT manager, support, IT Jobs/Salary, IT managers
Microsoft Rolls Out 'Mission Critical' Support
By Stuart J. Johnston | Article Published August 11, 2010
Enterprise IT departments with large investments in Microsoft technologies can now get a new premium level of technical support with 24/7 contacts and a 30-minute response time.
Tags: .NET, Microsoft, IT management, support, services
Microsoft Warns PC Managers XP SP2 Support Expires Soon
By Stuart J. Johnston | Article Published June 24, 2010
A new survey shows that almost half of all PCs in the enterprise are still running Windows XP Service Pack 2, and support expires in mid-July. What choices do PC managers face as they try to shore up their systems?
Tags: Microsoft, Service Pack, support, SP2, Windows XP
Red Hat Warns of 'Frankenstein Linux' Third Party Support
By Paul Rubens | Article Published February 26, 2010
Red Hat is warning customers about what it says is the inherent dangers of third party support for Red Hat software.
Tags: third-party, Red Hat Enterprise Linux, Red Hat, support, RHEL
7 Ways to Make Tech Support Calls Less Painful
By Adrian Kingsley-Hughes | Article Published December 02, 2009
There are ways to work more effectively with any tech support agent or escalate your call to a higher-level agent.
Tags: IT, software, Tech Support, support, Service Pack
Recovering Stolen Laptops with Kaseya
By David Strom | Article Published October 07, 2009
Using Kaseya, the owner was able to remotely turn on the microphone on his his stolen laptop and listen to what the thieves were saying as they typed.
Tags: support, software, control, cybersecurity, laptops
How to Fail Miserably as a SaaS Company
By Abraham Sultan | Article Published October 06, 2009
Its surprisingly easy to fail as a SaaS vendor there are myriad ways. Still, you might want some helpful advice.
Tags: software, support, cloud computing, marketing, SaaS
Why I Lust After an Apple HDTV
By Don Reisinger | Article Published August 31, 2009
No, the product doesn't exist yet, but one expert greatly wishes it did.
Tags: Apple TV, iPhone, support, media
Ready for Your Wi-Fi-Enabled TV?
By Naomi Graychase | Article Published July 23, 2009
Some experts claim that this holiday season's hot gift will be a Wi-Fi TV. Really?
Tags: networking, support, software, IT, wireless
Will Laid-Off Techies Boost Web Crime?
By - Reuters | Article Published July 14, 2009
A mid-year cyber security reports suggests that there may be yet another dark side to the economic downturn.
Tags: Cisco, hackers, media, support, security
Most UK Companies Suffer Cyber Breach
By Alex Goldman | Article Published July 12, 2009
The number is as high as 70 percent, based on one report.
Tags: management, privacy, security, support, data security
Debunking the Blade Server Myth
By Scott Alan Miller | Article Published July 07, 2009
Blade servers will become the de facto standard in even the smallest datacenters, but in the meantime theyre not the best option for every business.
Tags: support, blade servers, server
PHP Update (a Big One) Due Soon
By Sean Michael Kerner | Article Published June 26, 2009
The open source programming language is expected to see a major step forward.
Tags: PHP 5, support, open source
Simplifying the Term 'Cloud Computing'
By Jeffrey Kaplan | Article Published June 25, 2009
The definition of cloud computing is in the eye of the beholder, yet one industry observer offers a clear (if flexible) explanation.
Tags: services, SaaS, cloud computing, support, software
Google Chrome to be Coded "Native"
By Sean Michael Kerner | Article Published June 14, 2009
Google Chrome's approach may have major implications in terms of software delivery.
Tags: software, Google, security, open source, support
Which Distros Would You Use If Ubuntu Vanished?
By Matt Hartley | Article Published May 11, 2009
Options for newbies and experienced users alike, along with a good reason to look beyond the beloved Ubuntu.
Tags: Linux, support, desktop, Ubuntu
24 Open Source Apps for the ASUS Netbook
By Cynthia Harvey | Article Published April 28, 2009
Open source apps geared for the ASUS, many of which will work on other netbooks or more traditional laptops.
Tags: netbooks, asus, Linux, open source, support
Ubuntu inside Windows: the Good, Bad and the Ugly
By Matt Hartley | Article Published April 20, 2009
Running Ubuntu inside Windows has its place, but its far from an ideal solution.
Tags: Linux, support, Ubuntu, Windows, desktop
IE8 To Begin Automatic Updates
By Stuart J. Johnston | Article Published April 15, 2009
Internet Explorer 8 will be automatically updated by Microsoft starting next week.
Tags: Internet Explorer, Windows, Microsoft, support
Mozilla SUMO: Firefox Support
By Sean Michael Kerner | Article Published April 11, 2009
To better support Firefox, Mozilla's SUMO offers a knowledge base, a support forum and live chat. Got a question about Firefox?
Tags: Google, support, SUMO, Mozilla, Firefox
Six Strategies for Securing an IT Interview
By Dave Willmer | Article Published April 05, 2009
Tips on scouring the job market, targeting openings and preparing your resume.
Tags: e-Mail, economy, IT Jobs/Salary, support, services
Operational and Strategic Tech: "I Want a Divorce"
By Steve Andriole | Article Published April 01, 2009
Operational and strategic technologists are about as different as Obama is from Bush. I cannot for the life of me understand why they didnt divorce ten years ago.
Tags: voice, CRM, support, services, virtualization
Is Vista vs. Windows 7 a True Choice?
By Kenneth Hess | Article Published March 04, 2009
Users who have stuck with Windows XP waiting to upgrade face a choice sometime soon.
Tags: Windows, Microsoft, Vista, XP, support
IT Housecleaning: A Crisis is a Terrible Thing to Waste
By Steve Andriole | Article Published March 03, 2009
Nows your chance to fix some things youve been thinking about for years. Get to it before they put out the fire.
Tags: support, management, Enterprise, services, software
In Hard Times, Developers Need to Give Back
By Sara Chipps | Article Published March 02, 2009
Given that its the work of software developers that has helped create joblessness, its only right that developers now help those in need.
Tags: developer, Amazon, Google, Microsoft, support
Apple Investors Frustrated by Jobs
By - Reuters | Article Published February 26, 2009
The mystery surrounding the Apple CEO's health issues appears to continue.
Tags: support, consumer, media, Apple, steve jobs
XP/Vista SP Blockers to Expire as Vista Surges
By Stuart J. Johnston | Article Published February 04, 2009
Microsoft to stop blocking downloads of Vista and XP service packs, while a new report shows corporate adoption for Vista is surprise beginning to take off.
Tags: software, Windows, Vista, support, Microsoft
Apache Security: A Watched Bot Never Spoils (Your Server)
By Ken Coar | Article Published January 29, 2009
Learn how a smart, dynamic robots.txt can help you keep an eye on those cagey bots for better server security and performance.
Tags: support, MySQL, security, IT, database
The Well-Prepared Mobile Superhero
By Paul Chin | Article Published January 22, 2009
Paul Chin details the best gear for the mobile writer.
Tags: IT, security, voice, music, support
Ruby programmer or Hacker, Are You Betting the Farm on BeanieBoy01?
By Kenneth Hess | Article Published January 16, 2009
Cover Your Assets: Know with whom you're working on that all-important project or it could cost you the farm.
Tags: virtualization, Linux, support, software, open source
Investors Could Sue Apple Over Jobs' Health
By Datamation.com Staff | Article Published January 16, 2009
Investors are seeing red about the about-face they got regarding the CEO's health inside of a week.
Tags: IT, media, Copyright, Dell, support
FreeBSD 7.1 Gets a Little Help from Sun
By Sean Michael Kerner | Article Published January 07, 2009
Latest BSD release adds new Sun developed feature but the tech transfer isn't just one one way.
Tags: open source, networking, support, Sun Microsystems, wireless
Tech Execs: Can We Stop the Stupidity?
By Steve Andriole | Article Published January 06, 2009
Stupidity among tech executives is viral and should be nipped in the bud. If line managers dont kill stupidity, it will keep growing.
Tags: marketing, IT, support, Blackberry, management
IE8 'Super-Standards' Aim for Site Compatibility
By Stuart J. Johnston | Article Published December 17, 2008
Browser's new 'super standards' mode means more interoperability, or does it? Microsoft thinks it has an answer.
Tags: Microsoft, support, InternetNews.com, Internet Explorer, IT
Apple vs. Dell: Who is Beating Whom?
By Rob Enderle | Article Published December 03, 2008
As workers bring their personal technology to work, the competition between enterprise and consumer vendors becomes head to head.
Tags: Enterprise, Apple, Dell, IT, support
Sun Expands MySQL With Closed Source
By Sean Michael Kerner | Article Published November 20, 2008
MySQL Enterprise gets new Query Tool -- but it'll cost you if you want it.
Tags: server, open source, marketing, servers, support
Surprise, an iPhone Failure? Dev Event Canceled
By David Needle | Article Published November 11, 2008
Despite booming interest in Apple's hot-selling iPhone, O'Reilly cancels developer conference.
Tags: developer, iPhone, IT, support, InternetNews.com
Linux Games: Fun with Tux
By Eric Geier | Article Published October 31, 2008
Linux games: First-person shooters, racing simulators, space exploration, card and board games, strategy and sims -- a tour of a tasty selection of native games for Linux.
Tags: software, support, open source, Linux, Windows
Memopal Online Backup
By Juliet Kemp | Article Published October 29, 2008
Tip of the Trade: Memopal recently released a Linux version of its online backup service. Should you take it out for a spin?
Tags: open source, IT, software, Linux, support
Know Your Network: Switches, Bridges, and Routers
By Rafael Hernandez | Article Published October 16, 2008
It isn't magic. Your data ends up where it needs to be thanks to some key components of your network infrastructure. Understanding their capabilities and the differences between each is a solid first step in planning your network.
Tags: support, workloads, management, security, networking
Justifying New IT Hires
By Jennifer Perrier-Knox | Article Published October 13, 2008
Convincing senior management to make a permanent increase to the operational budget can be a challenge. Increase the chances of getting approval for hiring by following Info-Techs seven key steps.
Tags: workloads, research, support, management, IT
Oracle and SAP Keep Hammering Each Other
By Richard Adhikari | Article Published October 12, 2008
Are the vendors locked in a death dance? Or a war of attrition?
Tags: Oracle, SAP, support, software, servers
When Did Security Pros Forget the User?
By Kenneth van Wyk | Article Published October 06, 2008
It creates serious risk to require our users to know the difference between, say, WPA and WEP.
Tags: software, support, security, Mac, server
Debugging and The Five Stages of Grief
By Kevin Pang | Article Published September 15, 2008
Software development has a similar emotional process to many of lifes biggest challenges.
Tags: programming, support, IT, software developer, developer
DFS Offers New Functionality in Windows Server 2008
By Nirmal Sharma | Article Published September 12, 2008
Win Tip: DFS in Windows Server 2008 boasts a number of improvements. Access-based enumeration and cuter support is just the beginning.
Tags: search, server, support, Windows, software
Cloud Storage Isn't All Blue Skies Just Yet
By Judy Mottl | Article Published September 04, 2008
Moving storage to the cloud can prove inexpensive and easy, but experts warn that some key problems still overshadow the nascent space.
Tags: Google, support, Storage, Amazon, datacenter
How to Fight Your Dumb CIO
By Steve Andriole | Article Published September 03, 2008
Arrogant CIOs and self-serving IT managers are everywhere. Heres an employees field guide to defeating them by any means necessary.
Tags: Enterprise, support, CIO
Will Solid State Drives Go Beyond Enterprise?
By Judy Mottl | Article Published August 25, 2008
Insiders predict a revolution in solid state storage next year.
Tags: support, Sun Microsystems, chips, Storage, InternetNews.com
Intel Splits its Atom with New Release
By Andy Patrizio | Article Published August 21, 2008
The next Atom processor, due in September, will be dual core and hyperthreaded.
Tags: Storage, Intel, support, developer, vertical
What If IT Pay was Performance Based?
By Steve Andriole | Article Published August 05, 2008
And while were at it, what about paying tech software and hardware vendors based on whether their products actually work?
Tags: servers, IT, support, software
Go Green (Really Green) With Your Hard Drive
By Lauren Simonds | Article Published July 31, 2008
Bamboo: The choice of Panda bears and hard drives? Fabrik may be the first company to use actual greens in its SimpleTech [re]Drive.
Tags: IT, data, support, media, Storage
IBM Follows Through on Data Protection for SMBs
By Judy Mottl | Article Published July 31, 2008
Big Blue takes another whack at CDP for small offices by turning FilesX around as a Tivoli Storage Manager offering.
Tags: support, Storage, IBM, Windows, InternetNews.com
Tip of the Trade: Clusters with Condor
By Juliet Kemp | Article Published July 30, 2008
Condor makes clustering and distributed computing possible for budget-conscious enterprises.
Tags: support, spectrum, server, desktop, policy
More IT Shops Plan to Wait for Windows 7
By Stuart J. Johnston | Article Published July 28, 2008
Despite cheery statements about increasing adoptions, new surveys show IT is still skeptical about deploying Vista in the enterprise.
Tags: Windows, support, software, Microsoft, Vista
Open Source Users Unhappy With Paid Support
By Sean Michael Kerner | Article Published July 23, 2008
Mailing lists and message boards work just fine, thank you: A new study sheds light on how enterprises rank open source support offerings.
Tags: services, open source, marketing, software, support
How to Improve Your PowerPoint Presentations
By Datamation.com Staff | Article Published July 03, 2008
The design firm that helped create Al Gore's famous 'An Inconvenient Truth' slide show, shared a few do's and don'ts to make a great presentation.
Tags: software, support, PowerPoint, Office, IT
Lo-Jack For Laptops?
By Andy Patrizio | Article Published June 30, 2008
More than 600,000 laptops disappear in airports in the U.S. every year. Some may have your personal data. Dell has a solution to that problem.
Tags: services, InternetNews.com, Dell, international, support
PulseAudio Tames the Linux Audio Zoo, Part 2
By Carla Schroder | Article Published June 30, 2008
After encountering a number of problems on both Kubuntu Gutsy and Hardy and debugging them, this week's PulseAudio series entry will be Fixing *buntu. This may be useful to users on other distributions as well because it covers permission problems, ALSA problems, and init problems.
Tags: server, Linux, IT, support, software
Intel's Next Processor Details Leaked?
By Andy Patrizio | Article Published June 27, 2008
Taiwanese publication claims to have the first details on the upcoming Intel processor. It's a hot one, pun intended.
Tags: AMD, Intel, support, desktop, chips
What's Behind HP's Printer Reorg?
By Andy Patrizio | Article Published June 23, 2008
Focus is on streamlining one of the most profitable divisions within the company.
Tags: Enterprise, HP, printer, support, IT
What's Wrong with IT?
By Steve Andriole | Article Published June 02, 2008
Clueless management, staffers with unrealistic expectations, dinosaur-like vendors: A top IT consultant vents on an industry badly in need of a wake-up call.
Tags: software, management, support, IT, services
GRUB vs. the Inodes: Who Needs a Bootable System, Anyway?
By Carla Schroder | Article Published May 05, 2008
Users of GRUB legacy, which is version 0.97, are getting bitten by an e2fsprogs incompatibility that renders their systems unbootable. e2fsprogs is the utilities package for the Ext3 filesystem, so it doesn't affect other filesystems. Resident expert Carla Schroder explains the problem and details some fixes to get affected systems back up.
Tags: IT, control, Linux, support
Sweeping Changes in New Linux Kernel
By Datamation.com Staff | Article Published April 18, 2008
Linux kernel 2.6.25 marks its largest-ever set of changes, with driver improvements and real-time enhancements topping the list.
Tags: Novell, support, software, developer, Linux
Dealing with An IT Bully
By Eric Spiegel | Article Published April 14, 2008
Theyre difficult, nasty and aggressive. But there are tactics that help tame these tech-world bad geeks -- sometimes.
Tags: support, management, IT Jobs/Salary, IT career, IT
Google Vows Broader Open Wireless Access Fight
By Kenneth Corbin | Article Published April 07, 2008
Now free to speak its mind, the search leader pledges to continue working for wireless network openness, while debate remains heated about FCC oversight.
Tags: InternetNews.com, server, spectrum, servers, HP, FCC, media, Google, support, wireless, Verizon, IT
iPass Offers Worldwide Hotspot Access to SMBs and Consumers
By Gerry Blackwell | Article Published April 03, 2008
Until this week, iPass only provided access to its high-speed Wi-Fi service to enterprise customers. Now, there is a pay-as-you-go model that is perfect for small business and consumer users.
Tags: software, browser, international, data, services, consumer, HP, VoIP, video, marketing, support, browsers, technical support, IT
HP Aims at the Middle With New Servers
By Dan Muse | Article Published April 02, 2008
Business is booming for companies with between 100 and 999 employees, according to HP, and today's server and Linux announcements are designed just for those mid-sized businesses.
Tags: SMB, support, software, management, Storage, research, Oracle, security, server, Microsoft, services, search, data, Windows, Linux, handhelds, desktop, technology, Novell, IT, Intel, browser, Red Hat, smartphone, Mac, HP, servers, Office
WYDE Voice Ships Wideband Conference Bridge
By Ted Stevenson | Article Published April 02, 2008
Audio appliance integrates VoIP, PSTN, and brings HD quality to voice and other interactive Web applications.
Tags: technology, IT, MySpace, Facebook, support, voice, services, servers, server, desktop, marketing, VoIP
HP Expands Midrange Hardware, Software Offerings
By Andy Patrizio | Article Published April 01, 2008
New servers and prepackaged configurations of CRM and Linux software aim to help make IT a profit driver for smaller shops.
Tags: Linux, data, support, server, Oracle, networking, software, IT, Storage, HP, InternetNews.com
Is OOXML a Done Deal?
By Stuart J. Johnston | Article Published March 31, 2008
Some Microsoft opponents admit OOXML will probably become an ISO standard.
Tags: IT, server, Microsoft, XML, Specification, support, standards, InternetNews.com, international, Office, SAP, HP, servers
3Leaf Lands Intel License For CPU Virtualization
By Datamation.com Staff | Article Published March 31, 2008
With both Intel and AMD on board, 3Leaf is ready to pursue mainframe-style provisioning for the x86 server world.
Tags: support, server, search, data, motherboard, networking, virtualization, IT, Intel, datacenter, HP, servers, AMD, InternetNews.com
Enterprise Unix Roundup: Oracle Breaks Out ClusterWare
By Brian Proffitt | Article Published March 28, 2008
Unbreakable Linux has seemed rather unexciting on the enterprise scene. A new offering from Oracle may change that.
Tags: Larry Ellison, software, Linux, open source, Red Hat, support, Oracle, IT, data
A Small Business Guide to Network Attached Storage
By Drew Robb | Article Published March 28, 2008
Strapped for storage? It might be time to consider a dedicated spare room for all your business bits and bytes. Our guide covers the gamut from affordable to high-powered network-attached storage options.
Tags: IT, Windows, data, server, support, security, management, software, international, networking, Storage, Office, desktop, Mac, marketing