Customer Support Apps: Six Top Choices
By Jennifer Schiff | Article Published September 15, 2011
A heaping handful of help desk and customer support apps to improve handling of customer queries and support tickets.
Tags: enterprise software, help desk, customer relations management
Choosing an Enterprise CRM Tool: The Top CRM Solutions
By Drew Robb | Article Published July 28, 2011
Enterprise decision makers selecting a CRM solution face a bewildering array of choices. The following overview of CRM platforms provides some context for various types of scenarios -- there is no "one size fits all" CRM solution.
Tags: enterprise software, CRM, customer relations management