The Benefits of Merging BPM and CRM
By Jennifer Schiff | Article Published November 28, 2011
Although a firm's BPM solution often functions separately from its CRM software, combining these two tools makes a good deal of sense, say industry experts.
Tags: CRM, customer relationship management, BPM, business process management
12 Tips to Improve Your BPM System
By Jennifer Schiff | Article Published September 01, 2011
Want to squeeze from from your business process management system? BPM experts offer twelve tips for efficiency and productivity.
Tags: Enterprise IT, BPM, business process management
Business Processes Transformed by SaaS
By Jeffrey Kaplan | Article Published September 07, 2010
Software as a service is changing business processes such as e-procurement and supply-chain management.
Tags: cloud computing, SaaS, business process outsourcing, business process, business process management