FTC Wins Judgment Against Fake Anti-Virus Scammers, Takes on Tech Support Scammers
By Cynthia Harvey | Article Published October 04, 2012
Courts fined one scareware firm $163 million and froze the assets of several others.
Tags: FTC, Tech Support, antivirus, court, fine, scams
Technical Support Services to Approach $30 Billion by 2015
By Datamation.com Staff | Article Published July 08, 2011
Revenue for tech support may triple in the next five years.
Tags: Tech Support
Zendesk Brings Help Desk to the iPad
By David Needle | Article Published February 14, 2011
The iPad is tapped for the first tablet version of Zendesk's popular help desk application.
Tags: iPad, iPad apps, Tech Support, Zendesk, help desk
How to Survive Holiday Family Tech Support
By Mike Elgan | Article Published November 24, 2010
This year, when Uncle Harry complains, My PC is broke and tech support couldn't fix it over the phone!" you have some options.
Tags: mobile, PC, iPad, iPad apps, Tech Support
7 Ways to Make Tech Support Calls Less Painful
By Adrian Kingsley-Hughes | Article Published December 02, 2009
There are ways to work more effectively with any tech support agent or escalate your call to a higher-level agent.
Tags: software, support, IT, Service Pack, Tech Support
Ten Secrets of Successful Tech Support
By Edward J. Joyce | Article Published January 27, 2009
The next time Uncle Waldo asks why his password is rejected when he types a string of asterisks, realize theres a better way to provide tech help than abuse the asker however tempting that may be.
Tags: Windows, Microsoft, server, Vista, Tech Support