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iPad Takes Top Ranking in J.D. Power Survey By Cynthia Harvey | Article Published April 29, 2013 The Apple tablet wins its category for the second year in a row. Tags: iPad, Apple, tablet, survey, Customer satisfaction iPhone Tops Customer Satisfaction Rankings Again By Cynthia Harvey | Article Published March 21, 2013 For the ninth year in a row, Apple's iPhone got the best score in the J.D. Power and Associates rankings. Tags: iPhone, Apple, smartphone, Customer satisfaction, J.D. Power and Associates Facebook Users not as Satisfied as Google+ Users By Datamation.com Staff | Article Published July 18, 2012 In a customer satisfaction survey, Facebook scored dead last in a ranking of top social media services. Tags: Facebook, social media, Customer satisfaction, google+ iPhone Again Scores Top Spot in Customer Satisfaction By Datamation.com Staff | Article Published March 16, 2012 HTC, Samsung and Motorola smartphones also scored well. Tags: iPhone, Apple, survey, Samsung, Motorola, HTC, Customer satisfaction New Buzz Phrase Drives CRM and App Development By Larry Marion | Article Published February 16, 2011 Companies hope better integration of silos of information and software will improve the often dreadful customer experience. Tags: CRM, Enterprise IT, Customer satisfaction, application development, integrated development environment |