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Oracle Top CRM Vendor with Salesforce.com No. 2, Says IDC By Datamation.com Staff | Article Published December 22, 2011 The highly fragmented market saw eighteen vendors with more than $100 million in revenue. Tags: CRM, market research The Benefits of Merging BPM and CRM By Jennifer Schiff | Article Published November 28, 2011 Although a firm's BPM solution often functions separately from its CRM software, combining these two tools makes a good deal of sense, say industry experts. Tags: BPM, business process management, CRM, customer relationship management Cloud Computing CRM Buying Guide: Top Players By Drew Robb | Article Published November 03, 2011 The cloud-based customer relationship management (CRM) sector features sharp competition from all the big names -- SAP, Microsoft, Salesforce, Oracle and many others. Tags: cloud computing, Cloud, CRM, customer relationship management Integrating Social Media with CRM Apps By Larry Marion | Article Published September 19, 2011 New book predicts linking social networking sentiment analysis with enterprise apps will be standard operating procedure. Tags: social media, enterprise software, CRM Choosing an Enterprise CRM Tool: The Top CRM Solutions By Drew Robb | Article Published July 28, 2011 Enterprise decision makers selecting a CRM solution face a bewildering array of choices. The following overview of CRM platforms provides some context for various types of scenarios -- there is no "one size fits all" CRM solution. Tags: enterprise software, CRM, customer relations management New Buzz Phrase Drives CRM and App Development By Larry Marion | Article Published February 16, 2011 Companies hope better integration of silos of information and software will improve the often dreadful customer experience. Tags: integrated development environment, CRM, Customer satisfaction, application development, Enterprise IT Top Ten ERP Trends: CRM, BI Lead the Way By Drew Robb | Article Published January 11, 2011 While ERP enjoys less hype than in earlier years, its status as a critical tool remains solid. Tags: ERP, enterprise resource planning, CRM, BI software, enterprise software Top 20 Open Source Applications to Cut Business Costs By Matt Hartley | Article Published January 10, 2011 Open source software for project management, help desks, CRM, communications and more. Tags: business intelligence software, CRM, open source, Linux, project management software Microsoft Launches Dynamics CRM 2011 Beta By Paul Shread | Article Published September 10, 2010 The Microsoft CRM solution is available for both cloud computing and on-premises deployments. Tags: CRM, CRM app, Microsoft, cloud computing, CRM systems The Microsoft-Salesforce Cloud Computing Dispute By Paul Rubens | Article Published July 08, 2010 At the center of Microsoft's lawsuit against Salesforce is the emerging move toward cloud computing. Tags: CRM, cloud computing, Virtual Cloud Management, Microsoft, Salesforce Microsoft Hits Salesforce With Patent Infringement Suit By Andy Patrizio | Article Published May 19, 2010 Salesforce is accused of infringing on nine Microsoft patents, but what they are exactly is not disclosed. Tags: lawsuits, Salesforce, Microsoft, CRM, on-demand IT Management: It's Organic, Not Digital By Steve Andriole | Article Published November 04, 2009 Effective tech management isn’t about machines, it’s about changing stupid processes and deranged corporate cultures. Tags: acquisition, CRM, desktops, IT management, management Salesforce's Big Move: Customer Service Management By Andy Patrizio | Article Published September 10, 2009 Salesforce's move to grab the customer service management market dovetails nicely with its existing strength in CRM. Tags: Salesforce.com, CRM, Oracle, Microsoft Using CRM to Survive the Recession By Larry Marion | Article Published August 03, 2009 Investment in CRM geared toward achieving sales goals ranks as a top priority among executives in a recent survey. Tags: CRM, marketing, services Operational and Strategic Tech: "I Want a Divorce" By Steve Andriole | Article Published April 01, 2009 Operational and strategic technologists are about as different as Obama is from Bush. I cannot for the life of me understand why they didn’t divorce ten years ago. Tags: services, CRM, virtualization, voice, support Study: SaaS is Costly Over Time By Richard Adhikari | Article Published February 21, 2009 SaaS may be cheaper in the short term, but an industry analyst cautions that costs rise over time. Tags: SaaS, software, datacenter, CRM, management Why Businesses Need a CRM Strategy By Richard Adhikari | Article Published February 05, 2009 Tracking customer behavior is not enough, business has to win their hearts and minds, CRM expert says. Tags: Windows, social networking, Cisco, search, CRM SAP to Innovate Heavily in SMB On-Demand Suite By Richard Adhikari | Article Published August 28, 2008 Business intelligence to pervade enterprise software giant's forthcoming products. Tags: SAP, CRM, management, SMB, software NetSuite Goes Global on ERP View By Andy Patrizio | Article Published April 18, 2008 New OneWorld suite aims to provide multinationals with a real-time look into their regional businesses. Tags: CRM, software, management, InternetNews.com, services |
