Microsoft Overhauls CRM Offerings
By Cynthia Harvey | Article Published March 19, 2013
The company will purchase social analytics firm Netbreeze to boost its CRM capabilities.
Tags: Microsoft, enterprise software, CRM, Dynamics, merger and acquistion activity
Gartner: CRM, Cloud Computing Will Drive Enterprise IT Spending
By Cynthia Harvey | Article Published March 06, 2013
The firm anticipates a rise in global spending related to both on-premise and cloud-based applications.
Tags: cloud computing, software, SaaS, CRM, applications, Gartner
Salesforce.com Suffers Worldwide Disruption after Power Outage
By Datamation.com Staff | Article Published July 10, 2012
Tags: cloud computing, outage, CRM, Salesforce, downtime
Oracle Top CRM Vendor with Salesforce.com No. 2, Says IDC
By Datamation.com Staff | Article Published December 22, 2011
The highly fragmented market saw eighteen vendors with more than $100 million in revenue.
Tags: CRM, market research
The Benefits of Merging BPM and CRM
By Jennifer Schiff | Article Published November 28, 2011
Although a firm's BPM solution often functions separately from its CRM software, combining these two tools makes a good deal of sense, say industry experts.
Tags: CRM, customer relationship management, BPM, business process management
Cloud Computing CRM Buying Guide: Top Players
By Drew Robb | Article Published November 03, 2011
The cloud-based customer relationship management (CRM) sector features sharp competition from all the big names -- SAP, Microsoft, Salesforce, Oracle and many others.
Tags: cloud computing, Cloud, CRM, customer relationship management
Integrating Social Media with CRM Apps
By Larry Marion | Article Published September 19, 2011
New book predicts linking social networking sentiment analysis with enterprise apps will be standard operating procedure.
Tags: enterprise software, CRM, social media
Choosing an Enterprise CRM Tool: The Top CRM Solutions
By Drew Robb | Article Published July 28, 2011
Enterprise decision makers selecting a CRM solution face a bewildering array of choices. The following overview of CRM platforms provides some context for various types of scenarios -- there is no "one size fits all" CRM solution.
Tags: enterprise software, CRM, customer relations management
New Buzz Phrase Drives CRM and App Development
By Larry Marion | Article Published February 16, 2011
Companies hope better integration of silos of information and software will improve the often dreadful customer experience.
Tags: CRM, Enterprise IT, Customer satisfaction, application development, integrated development environment
Top Ten ERP Trends: CRM, BI Lead the Way
By Drew Robb | Article Published January 11, 2011
While ERP enjoys less hype than in earlier years, its status as a critical tool remains solid.
Tags: enterprise software, CRM, BI software, ERP, enterprise resource planning
Top 20 Open Source Applications to Cut Business Costs
By Matt Hartley | Article Published January 10, 2011
Open source software for project management, help desks, CRM, communications and more.
Tags: open source, Linux, CRM, business intelligence software, project management software
Microsoft Launches Dynamics CRM 2011 Beta
By Paul Shread | Article Published September 10, 2010
The Microsoft CRM solution is available for both cloud computing and on-premises deployments.
Tags: cloud computing, Microsoft, CRM, CRM systems, CRM app
The Microsoft-Salesforce Cloud Computing Dispute
By Paul Rubens | Article Published July 08, 2010
At the center of Microsoft's lawsuit against Salesforce is the emerging move toward cloud computing.
Tags: cloud computing, Microsoft, CRM, Salesforce, Virtual Cloud Management
Microsoft Hits Salesforce With Patent Infringement Suit
By Andy Patrizio | Article Published May 19, 2010
Salesforce is accused of infringing on nine Microsoft patents, but what they are exactly is not disclosed.
Tags: Microsoft, CRM, Salesforce, lawsuits, on-demand
IT Management: It's Organic, Not Digital
By Steve Andriole | Article Published November 04, 2009
Effective tech management isnt about machines, its about changing stupid processes and deranged corporate cultures.
Tags: management, IT management, CRM, acquisition, desktops
Salesforce's Big Move: Customer Service Management
By Andy Patrizio | Article Published September 10, 2009
Salesforce's move to grab the customer service management market dovetails nicely with its existing strength in CRM.
Tags: Oracle, Microsoft, CRM, Salesforce.com
Using CRM to Survive the Recession
By Larry Marion | Article Published August 03, 2009
Investment in CRM geared toward achieving sales goals ranks as a top priority among executives in a recent survey.
Tags: services, CRM, marketing
Operational and Strategic Tech: "I Want a Divorce"
By Steve Andriole | Article Published April 01, 2009
Operational and strategic technologists are about as different as Obama is from Bush. I cannot for the life of me understand why they didnt divorce ten years ago.
Tags: services, support, virtualization, CRM, voice
Study: SaaS is Costly Over Time
By Richard Adhikari | Article Published February 21, 2009
SaaS may be cheaper in the short term, but an industry analyst cautions that costs rise over time.
Tags: software, management, SaaS, CRM, datacenter
Why Businesses Need a CRM Strategy
By Richard Adhikari | Article Published February 05, 2009
Tracking customer behavior is not enough, business has to win their hearts and minds, CRM expert says.
Tags: Windows, search, social networking, CRM, Cisco
SAP to Innovate Heavily in SMB On-Demand Suite
By Richard Adhikari | Article Published August 28, 2008
Business intelligence to pervade enterprise software giant's forthcoming products.
Tags: software, management, SMB, CRM, SAP