Top White Papers and Webcasts

  • Microsoft® Office 365 is a top choice for enterprises that want a cloud-based suite of productivity collaboration applications. With Office 365, you get access to Microsoft™ Office solutions practically anytime, anywhere, on virtually any device. It's a great option for current Microsoft users who can now build on their experience with Microsoft™ solutions while enjoying the flexibility of a cloud-based delivery. But even organizations with no previous investment in Microsoft will find that …

  • Read this eBook to learn ways to increase the efficiency and productivity of your contact center. If yours is an existing contact center with infrastructure that has been built up over the years, this eBook provides best-practice steps to break down the resulting application silos, unify them, and improve the operational efficiency of your contact center. If yours is a new contact center and you have the opportunity to build your infrastructure from the ground up using modern technologies, this eBook provides …